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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.31 (499 reviews)

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4.32

Based on 499 reviews, last reviewed 7th Feb 2025

74% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

69%

13%

Latest highest rating:

5

Kimberly Willet who I spoke to on the phone was grea... Kimberly Willet who I spoke to on the phone was great, very helpful. The live chat option was also good as this allowed me to speak to someone and the... Read more Reviewed on: 7th February 2025

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Buying a new home is an exciting time for anyone, but finding the right mortgage product can be difficult. We collect Saffron Building Society mortgage reviews to help you make an informed decision when finding the right lender for you.

Saffron Building Society is a mutual organisation offering a wide range of mortgage products. Before taking out a mortgage product make sure that you’re confident with the terms, conditions and interest rates. Always consult the lender or an independent advisor if you need help understanding your options.

Are you interested in Saffron Building Society mortgages? Find out what mortgage products borrowers have taken out and if they have been satisfied with their choice. Learn more about the application process and customer service. Find out if borrowers would recommend the Society. All of this and more can be found in our Saffron Building Society mortgage reviews.

Did Saffron Building Society help you buy your dream home? Tell us about your experience with the lender. Was the application process easy to understand? Was the team at Saffron Building Society friendly and helpful? Has the lender kept you up to date with any important mortgage news or changes? Would you recommend the lender and mortgage product to family and friends? Whether good or bad, write an honest Saffron Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Saffron Building Society Mortgages reviews (499)

Review of the Saffron Building Society, Mortgages:

Good friendly phone conversation

Good friendly phone conversation Reviewed on: 17th January 2025

Very Good Service From Saffron.

Very Good Service From Saffron. Happy With The Product We Have Selected. Reviewed on: 30th June 2024

Personal service - a rare thing today.

Leon and (earlier) his female colleagues made the process of moving from one deal to its replacement very clear. Good phone manner, no hiding behind IT. Traditional personal service. Happy client Reviewed on: 26th June 2024

Best mortgage company we have ever dealt with..

We have our mortgage with Saffron, we need to move as they can’t help us with our renewal but we wish they could, excellent company, human interaction with the loveliest of staff, this is something you don’t get elsewhere and it will be missed. Excellent customer service, I would have no hesitation in recommending Saffron and we will use them again as soon as we can for our mortgage. Reviewed on: 26th June 2024

! This was exemplary service, the best!

Lisa and Leon were most helpful, understanding and they had real personalities.,It was a joy to speak to them both. Reviewed on: 17th June 2024

Overall,ok.

Overall,ok.Clarified my options in a straight forward manner. Reviewed on: 9th June 2024

Lack of follow up to enquiry

Called in last Friday and despite 2 attempts to register for online access I was not being any login details. Spoke to CSA who said there was an IT issue and would revert back on Monday / Tuesday. Still no feedback received Reviewed on: 7th June 2024

Excellent customer service from Lisa

Lisa Howard from mortgage services is amazing, she give’s a friendly and professional service. Reviewed on: 6th June 2024

I had a very good experience with the retention team...

I had a very good experience with the retention team for switching my product. First experience was with Leon who was friendly and informative and went through the details about why he has recommended this product to me and secondly with Lisa in the absence of Leon who has been friendly and also aware of my situation and help me solved it quickly. Reviewed on: 5th June 2024

Application to extend mortgage refused

Your representative was very helpful but was constrained by your ridiculous policy regarding affordability I applied to extend my mortgage by two years I currently have a pension pot of £250000 but because I drawdown it apparently only equates to £9K pa income I draw down £6K per month Reviewed on: 4th June 2024

Accomodating Lender

I've got a mortgage from Saffron. It did take some time due to the complexity of the loan but the staff was very accommodating and helpful. Reviewed on: 30th May 2024

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