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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.61 (944 reviews)

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4.66

Based on 944 reviews, last reviewed 6th Feb 2026

40% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

It was what it was supposed to be It was what it was supposed to be Reviewed on: 6th February 2026

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (944)

Customer Service not same as products

Your customer service and your products are two very different experiences. The lady I spoke with was clear, helpful, and professional. However, I wouldn’t recommend your products based on the outrageous rates Reviewed on: 17th September 2025

Pleasant polite and efficient

Lady i spoke to was pleasant and polite and handled my request efficiently Reviewed on: 17th September 2025

Always amazing service so helpful

Always amazing service so helpful Reviewed on: 17th September 2025

Kim was so helpful and patient

Kim was so helpful and patient with all my questions. She made everything easy to understand , what we need to do next, what our options are , the costs, everything. Amazing help to me and it meant alot that she was so kind and professional at what she does. Thank you Reviewed on: 12th September 2025

Saffron Building Society are great to deal with.

Saffron Building Society are great to deal with....I was previously with NatWest who where useless.... Reviewed on: 11th September 2025

Fantastic company to deal with.

Fantastic company to deal with.......I was previously with NatWest....who where absolutely useless........Thank heavens I found Saffron Building Society..... Reviewed on: 11th September 2025

Helpful and friendly customer service.

Helpful and friendly customer service. Reviewed on: 11th September 2025

Anne Sleeper was especially helpful and speedy at re...

Anne Sleeper was especially helpful and speedy at resolving my issue. Thank you Reviewed on: 10th September 2025

I receieved fab servics via the online chat and then...

I receieved fab servics via the online chat and then a call back from Kim in retentions who was brilliant. Reviewed on: 10th September 2025

Rates are high but customer service is second to none.

Rates are high but customer service is second to none. Staff are always obliging and happy to help and very friendly. Reviewed on: 9th September 2025

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