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Saffron Building Society: Mortgages reviews

View other Saffron Building Society products
4.74
Based on 1,084 reviews, last reviewed 10th Jul 2026
15% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
82%
See only 4 star reviews
9%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026
Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026
Verified source
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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Great service and people .

5
Great service and people . XXXXXXXXX Reviewed on: 10th March 2026

Always helpful friendly informative staff!

5
I have a new mortgage - my first one, so far I have emailed once and called twice, each time I have encountered timely responses via email and calls, polite and informative answers to my queries, Lisa was the star of today. Would definitely recommend this company for customers whom actually prefer real people who can help instead of an AI FAQ list. Many thanks for your help thus far. Reviewed on: 10th March 2026

Excellent staff top service

5
I spoke to Lisa and Kim today .They were very very professional patient and charming . The advice I have been given was most helpful. Thank you so much. Reviewed on: 10th March 2026

Polite, informative, the rates are slightly higher t...

5
Polite, informative, the rates are slightly higher then other building societies. Reviewed on: 6th March 2026

It has been great dealing with Leon, very profession...

5
It has been great dealing with Leon, very professional and helpful. Reviewed on: 6th March 2026

It has been great dealing with Leon, very profession...

5
It has been great dealing with Leon, very professional and helpful. Reviewed on: 6th March 2026

All excellent, Kim was most helpful

5
All excellent, Kim was most helpful Reviewed on: 5th March 2026

Anne helped me out considerably and when my account...

5
Anne helped me out considerably and when my account wouldn't open just sent me the files i needed straight over. answered quick and considerably helpful even on my 3rd phone call. Give the lady a raise. Reviewed on: 4th March 2026

Anne was very understanding, empathetic and outstand...

5
Anne was very understanding, empathetic and outstandingly willing to assist. And knew a lot about the enquiry I made. Very professional and solved my challenges with the solicitors. Reviewed on: 25th February 2026

Leon Walker - Advisor.

5
Leon Walker - Advisor. Thank you for an excellent service and resolving so quickly, I appreciate your support Reviewed on: 25th February 2026

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