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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.74 (1084 reviews)

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4.74

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Good service. . Good service . Good service.

. . Not now. Not now. Not now. Reviewed on: 19th March 2026

An easy and friendly process, very straight forward

An easy and friendly process, very straight forward Reviewed on: 19th March 2026

Hands-on not automated

Saffron offers a more manual retention process than some other lenders, but that being said, the speed to issue the offer was less than 24 hours. The mortgage rates and product fees are very competitive when compared to the retention rates offered by other lenders. Reviewed on: 18th March 2026

My options were clearly explained to me.

My options were clearly explained to me. When I first called the retention dept. Was busy but they phoned me back as promised. Reviewed on: 16th March 2026

Had a great experience so far with saffron.

Had a great experience so far with saffron. The staff one spoken to have been really helpful, especially the lady I spoke to today who helped me with changing my payment date. Great lender, and will happily stick with saffron. Reviewed on: 13th March 2026

Brilliant service from Kim

Kim has been brilliant for the last couple of years with various changes I needed to make on my mortgage and securing follow-up rates. She gave me all the information I need and also information that I didn’t know that really helped my choice and create a positive experience and save me money. Reviewed on: 13th March 2026

I called Saffron twice today, & spoke to both Anne a...

I called Saffron twice today, & spoke to both Anne and Lisa. Both were very friendly & helpful. Every time I call Saffron the people are lovely, & answer my query. They are both very knowledgable. Reviewed on: 12th March 2026

Would definitely recommend

Whenever I call Saffron the woman on the phone (Lisa) is always so kind & helpful. She is very knowledgeable. I found Gaby in Retentions to be rude. Reviewed on: 12th March 2026

Mortgage review

Very easy to process our request Reviewed on: 11th March 2026

Thank you for all the information

Kim was brilliant she went through lots of information and was very patient in explaining it to me without offering advice in anyway. She is an asset to the company and is super polite! Thank you would highly recommend to others. Reviewed on: 11th March 2026

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