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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.55 (815 reviews)

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4.57

Based on 815 reviews, last reviewed 9th Sep 2025

6% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

Kim in Mortgage Retention Team Really Helpful Spoke to Kim in the Mortgage Retention Team, really helpful and patient, spoke through all available options and broke them down for me so it was easy... Read more Reviewed on: 9th September 2025

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (815)

The service given was very informative

The service given was very informative Reviewed on: 8th July 2025

Helpful staff

Great reliable service and helpful Reviewed on: 7th July 2025

Reliable

Always helpful and deliver a good service Reviewed on: 7th July 2025

Customer Service

Excellent customer service, prompt reply to all quires Reviewed on: 7th July 2025

Mortgage Renewal

Good customer service, early warning about switch options. Reviewed on: 7th July 2025

Superb Customer Service

We had a buy-to-let mortgage with Saffron from 2019 - 2024 and their service is exemplary. Always happy to help and assist with queries, they are easy to deal with, responsive, friendly and professional. Reviewed on: 3rd July 2025

The customer service department was really good

The customer service department was really good Reviewed on: 2nd July 2025

Beautiful Service

The service provided has always been very accessible and accommodating in time constraints and with the stress of financial matters. Extremely happy with Saffron as a mortgage provider and definitely a recommendation from myself to others. Reviewed on: 2nd July 2025

Great customer service

Kim was very pleasant to talk to on the phone and presented the information clearly and simply Reviewed on: 2nd July 2025

One of the best Building Societys I have ever used.

One of the best Building Societys I have ever used. Sadly you were not able to extend my mortgage for a further two years for some company rule, so went straight back to my bank who re mortgaged straight away. Reviewed on: 1st July 2025

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