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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.74 (1084 reviews)

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4.74

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

excellent communication

I have spoken to Lisa Howard twice & i have felt her interest in the enquiry / response were both excellent. Well done! Hopefully this will more our request forward. Reviewed on: 25th March 2026

Very helpful customer advisore

Very helpful customer advisor made it very easy to review my mortgage Reviewed on: 24th March 2026

Remortgage

Dealt with Kim about changing to a new product for remortgage renewal. She was very helpful, always a delight to speak to. Reviewed on: 24th March 2026

Polite and Excellent - Lisa

Lisa was excellent, answered all my questions on overpayments and terms, was very polite and a pleasure to talk to. Reviewed on: 23rd March 2026

Helpful contact today.

Helpful contact today. Cheeky request to extend Reviewed on: 23rd March 2026

Saffron very efficient.

Saffron very efficient. Responded to phone calls quickly. The assistance given by Anne Sleeper was excellent Reviewed on: 21st March 2026

We have built a house on land which cost 600k.

We have built a house on land which cost 600k. We wanted a mortgage of 150k on a plot with a house valued at 2m plus. Saffron wanted to charge for survey fees on release of funds. Saffron please look at the full picture. Reviewed on: 19th March 2026

I would give you the highest mark but took several a...

I would give you the highest mark but took several attempts to get an answer - when I was dealt with the lady was excellent! Reviewed on: 19th March 2026

Mortgage renewal efficient and easy to go through.

Mortgage renewal efficient and easy to go through. Limited options (just one), of loan types available so couldn't access lowest loan rates despite low LTV. Kim very helpful and informative . Reviewed on: 19th March 2026

Information required given immediately.

Information required given immediately. Reviewed on: 19th March 2026

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