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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1124 reviews)

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4.75

Based on 1,124 reviews, last reviewed 8th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Great service It was really easy to get to speak to the right person, there was no waiting time and my query was dealt with immediately. Reviewed on: 8th September 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

Verified source

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1124)

Prompt response.

Prompt response. Clear and helpful communication. Very happy with the service provided. Reviewed on: 18th May 2026

with all the trouble i had with my Endowment payout...

with all the trouble i had with my Endowment payout all your members of staff i spoke too were very polite and very helpful. I cannot thank them enough Reviewed on: 14th May 2026

The mortgage turned out to be very good value.

The mortgage turned out to be very good value. Saffron communicated well each year to show me the state of play. I also rang Saffron and Anne Sleeper was very helpful. Reviewed on: 13th May 2026

I am very appreciative of Kim Willett's time and her...

I am very appreciative of Kim Willett's time and her patience while explaining my mortgage changes and rates to me. Thank you Kim. Reviewed on: 12th May 2026

Kim was a pleasure to deal

Kim was a pleasure to deal with although initially I was a tad confused : maybe I did not express what I was stating clearly enough? But we got there in the end. Reviewed on: 11th May 2026

Top Marks 4 Saffron

Quick Pick up on phone..Friendly &professional manner Reviewed on: 9th May 2026

Excellent would highly recommend

So professional yet entirely relatable and friendly and happy to explain everything step by step in great detail taking time to ensure we had all the information we wanted. Reviewed on: 8th May 2026

They are so helpful and kind.

They are so helpful and kind. I totally recommend them Reviewed on: 8th May 2026

Customer Service

Efficient, communication & customer service are very good. Reviewed on: 7th May 2026

Kim was brilliant, polite and helpful

Kim was brilliant, polite and helpful Reviewed on: 5th May 2026

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