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Saffron Building Society: Mortgages reviews

View other Saffron Building Society products
4.68
Based on 1,030 reviews, last reviewed 9th May 2026
11% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
82%
See only 4 star reviews
9%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

Top Marks 4 Saffron Quick Pick up on phone..Friendly &professional manner Reviewed on: 9th May 2026
Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025
Joanna M's avatar
Joanna M
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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1030)

Outstanding Staff Support

5
The staff were extremely helpful, calling me twice and never giving up until they had confirmed receipt of the payment. They were pleasant and professional throughout. Reviewed on: 31st January 2026

Great customer service

5
Very good renewal of our mortgage experience, customer service were excellent with both product and process knowledge, it was so easy to do. Reviewed on: 30th January 2026

Excellent and speedy response from Alannah Harris.

5
Excellent and speedy response from Alannah Harris. Reviewed on: 30th January 2026

Excellent service

5
Leon was excellent from start to finish. He communicated really well and was always happy to explain my options in more detail when I needed it. He clearly explained the different products available so I could make an informed choice. He was easy to contact, responded quickly to emails, and sent all documents over promptly, making the whole process straightforward and efficient. Reviewed on: 29th January 2026

A very customer focussed and attentive service

5
A very customer focussed and attentive service Reviewed on: 29th January 2026
Richard's avatar
Richard

The mortgage discussion was thorough

5
The mortgage discussion was thorough, considered, and very useful in comparing what was on offer Reviewed on: 29th January 2026

Was very good experience with saffron building society

5
Was very good experience with saffron building society Reviewed on: 29th January 2026

The mortgage advisor was very helpful and friendly.

5
The mortgage advisor was very helpful and friendly. Since I am not computer savvy she was understanding. Reviewed on: 28th January 2026

The mortgage advisor was very helpful and friendly.

5
The mortgage advisor was very helpful and friendly. Since I am not computer savvy she was understanding. Reviewed on: 28th January 2026

The advisor was very helpful with products which w...

5
The advisor was helping me with the products which was making it easier for me to understand. Reviewed on: 28th January 2026

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