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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.55 (811 reviews)

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4.57

Based on 810 reviews, last reviewed 8th Sep 2025

8% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

79%

10%

Latest highest rating:

5

Very professional and knowledgeable excellent service Very professional and knowledgeable excellent service Reviewed on: 8th September 2025

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (811)

Kim was really helpful!

Kim was really helpful! She was able to clarify any questions I had. Thanks again Kim Reviewed on: 11th July 2025

Lisa was incredible.

Lisa was incredible. Assisted with me with an account lockout. She was friendly, polite, sympathetic and very patient whilst she held on the phone call whilst I got logged in. Was a great touch and now I can manage my account online. Thanks Lisa Reviewed on: 9th July 2025

Amazing customer service

I couldn’t have asked for a more friendly and helpful advisor than Anne. She answered all my questions and I am extremely happy with the customer service provided Reviewed on: 9th July 2025

Well done and thank you to all the team.

I have had a mortgage with Saffron since 2021, all staff have been extremely helpful , pleasant and given time so I haven't felt rushed. Well done and thank you to all the team Reviewed on: 9th July 2025

Leon was excellent friendly supportive and quick

Leon was excellent friendly supportive quick and efficient and knowledgable. Mortgage rates on offer are 2% higher than others. Reviewed on: 8th July 2025

Thank you Rosanna

I contacted saffron on 7/7/25 and spoke to a lovely lady named Rosanna, she helped me woth my query and got me a new fixed mortgage rate within 10 minutes, i am genuinely surprised and happy with the level of service given on sich short notice, once again thank you team and especially Rosanna Reviewed on: 8th July 2025

The service given was very informative

The service given was very informative Reviewed on: 8th July 2025

Helpful staff

Great reliable service and helpful Reviewed on: 7th July 2025

Reliable

Always helpful and deliver a good service Reviewed on: 7th July 2025

Customer Service

Excellent customer service, prompt reply to all quires Reviewed on: 7th July 2025

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