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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.74 (1084 reviews)

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4.74

Based on 1,080 reviews, last reviewed 9th Jul 2026

16% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Very Good Mortgage Experience I was very pleased with the service. The mortgage offer was provided promptly, the application process was smooth and straightforward, and communicati... Read more Reviewed on: 9th July 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Lisa -one in a million ...

Lisa is always so helpful and has a wonderful telephone manner. She is super helpful and despite working for a big company she remembers me and has a-warm friendly nature. She brightens my day and makes me feel like a valued customer. Lisa definitely is an asset to your team and I have no hesitation contacting her with any mortgage related questions. Please pass on my good wishes to her Reviewed on: 7th April 2026

Professional and polite

Although obviously not as big a company as some of the other lenders, the service is professional and polite. Reviewed on: 2nd April 2026

Money Saver Advice

Anne was very clear and gave good advice regarding the best way to redeem our buy-to-let mortgage. Reviewed on: 2nd April 2026

Always friendly and helpful on the phone, and explai...

Always friendly and helpful on the phone, and explain things in a way that you can understand. Reviewed on: 2nd April 2026

I received clear and concise information about your...

I received clear and concise information about your products Reviewed on: 1st April 2026

Excellent customer service

Kim was very helpful and provided me with useful information in relation to my existing mortgage and the next steps that would follow in relation to my mortgage renewal. Reviewed on: 1st April 2026

Very Quick telephone response ,Kimberley was amazing

Very Quick telephone response ,Kimberley was amazing Reviewed on: 27th March 2026

My experience with Saffron Walden has been brilliant.

Since getting my mortgage with Saffron Walden I have been very impressed with with their customer service and easy access of information online. Thank you. Reviewed on: 26th March 2026

What a team, Leon Walker was an absolute star,

What a team, Leon Walker was an absolute star, very helpful, thorough, informative and supportive throughout the whole mortgage process. The back of house team also helpful in providing documents quickly in order to secure our advance as soon as possible. Would definitely recommend Saffron Building Society - there is always someone on the phone to assist should you need it. No call centre! Reviewed on: 26th March 2026

Good service with team members who listened and resp...

Good service with team members who listened and responded effectively Reviewed on: 26th March 2026

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