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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.57 (859 reviews)

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4.58

Based on 859 reviews, last reviewed 21st Oct 2025

14% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

79%

10%

Latest highest rating:

5

easy switch The switch was very easy. The communication was clear. Reviewed on: 21st October 2025

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (859)

Leon was very knowledgeable and easy to talk to

Leon was very knowledgeable and easy to talk to Reviewed on: 24th August 2025

Customer service is second to none.

Customer service is second to none. The interest rate seems to be a little higher than the market average Reviewed on: 23rd August 2025

When the going gets tough - shout for the 'Sleeper'!

I haven't actually used Saffrons services as such, I tend to just make enquiries as a third-party on behalf of my elderly mums mortgage queries etc. I've answered the prelinary questions as well as I could though but I have to say the help I have received from Anne Sleeper has been second-to-none. Nothing ever seems to be too much trouble for her - she has even gone above and beyond (last year) to give me ideas of which organisations to try for a new boiler / new windows that my mum has desperately needed in order to keep her warm. It is the help from Anne alone that means I would recommend the services of Saffron to others, and gladly so. Front-line / customer service staff are so important to a company and Anne seems to be a very good Ambassador of Saffron BS. Thank you! Reviewed on: 22nd August 2025

Very fast, quick and straightforward

Very fast, quick and straightforward Reviewed on: 22nd August 2025

Always answer in a few seconds, responses always cle...

Always answer in a few seconds, responses always clear and polite Reviewed on: 22nd August 2025

Lisa Howard has been patient, kind and very supporti...

Lisa Howard has been patient, kind and very supportive during a challenging time, making what could have been quite a problem, into a smooth solution. Greatly appreciated. Reviewed on: 21st August 2025

Staff I spoke to seemed very professional in their a...

Staff I spoke to seemed very professional in their attitude. Reviewed on: 21st August 2025

Consistently Better Than Their Competitors

Always helpful, knowledgeable about their products, kind & personable. Reviewed on: 21st August 2025

Early repayment options

I had queries regarding early repayments which were answered in full. Reviewed on: 21st August 2025

Great service, a pleasure to deal with.

Great service, a pleasure to deal with. Reviewed on: 21st August 2025

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