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Saffron Building Society: Mortgages reviews

4.74
Based on 1,080 reviews, last reviewed 9th Jul 2026
16% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
9%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

Very Good Mortgage Experience I was very pleased with the service. The mortgage offer was provided promptly, the application process was smooth and straightforward, and communicati... Read more Reviewed on: 9th July 2026
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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025
Joanna M's avatar
Joanna M

About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

happy bunnie.

5
Fantastic service very proffessinal and answeared all my questions prompley Reviewed on: 16th April 2026

Conversation with your representative

5
Kim Willett was very understanding of our situation and possible needs, whilst explaining the process very clearly. Reviewed on: 15th April 2026

Lisa (Howard) - very helpful in the redemption process

5
Lisa (Howard) was very pleasant to deal with and most helpful in a sometimes stressful process (ie transferring large sums of money!), accelerating the process where possible and keeping me up to date Reviewed on: 15th April 2026

Our mortgage approval tool much longer than expected...

5
Our mortgage approval tool much longer than expected and we were asked a number of times for evidences we had already provided in a different format or simply again. Hard to say who caused this but needless to say it was frustrating at times. That's said my first echange with Anne Sleeper today was really good. Reviewed on: 10th April 2026

Seamless rate swap

5
Did a self build mortgage initially but due to competitive rates going forward we swapped to a discounted one for 2 years . Reviewed on: 9th April 2026

The person I spoke with was very easy to talk with,...

5
The person I spoke with was very easy to talk with, talked about options and made me feel at ease Reviewed on: 9th April 2026

Great service and informative.

5
Very professional and answered all my questions. I’ve been happy with the mortgage borrowing in the past and have no reason to change to another provider. Reviewed on: 8th April 2026

Friendly and helpful in solving any issues

5
Friendly and helpful in solving any issues Reviewed on: 8th April 2026

Kim was very helpful and answered my questions.

4
Kim was very helpful and answered my questions. Reviewed on: 7th April 2026

British call centre team

5
Enjoyed speaking to Linda on a mortgage issue - very friendly and courteous, got everything done with no fuss. I really appreciated talking to someone clearly based in the UK and not having to go through a million phone options to get there. Reviewed on: 7th April 2026

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