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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (1030 reviews)

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4.68

Based on 1,030 reviews, last reviewed 9th May 2026

11% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Top Marks 4 Saffron Quick Pick up on phone..Friendly &professional manner Reviewed on: 9th May 2026

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1030)

Ex Pat BTL Mortgage

I went through a broker as I needed a specialist mortgage in my position. I had nothing to do with Saffron until the mortgage was finalised. Positives - They did drop down the interest rate as the government dropped it down after I had been approved and we were going thru the process. Negatives - The paperwork they needed seemed endless but maybe this is "normal" in the circumstances. Final Point - Since having the mortgage taken out and being in the portal and also having a query and sending a message thru the portal I have found it very easy to navigate and Lisa whom replied to my email was very polite and helpful. Have already recommended to people I know in the same circumstance as me. Reviewed on: 17th February 2026

First rate service on BTL mortgage

Polite, informative and efficient service during 3 phone conversations with three members of staff. First rate. Reviewed on: 13th February 2026

Lisa was amazing and a pleasure to speak to!

Lisa was amazing and a pleasure to speak to! She was very knowledgeable about everything I asked and was extremely helpful. Reviewed on: 12th February 2026

Great stuff!

Excellent customer service, telephone always answered promptly and patiently. Careful and supportive advice when mortgage terms were due to change. Reviewed on: 12th February 2026

I would like access to my account to see what money...

I would like access to my account to see what money is owed at any time. Not just to receive a statement once a year. Reviewed on: 12th February 2026

Satisfactory - good customer service

Satisfactory - good customer service Reviewed on: 12th February 2026

It was what it was supposed to be

It was what it was supposed to be Reviewed on: 6th February 2026

The staff at Saffron BS have always been incredibly...

The staff at Saffron BS have always been incredibly helpful, particularly Lisa H. who goes above and beyond to ensure customers are happy and all their queries have been resolved. Excellent service, I will always recommend Saffron to family/friends. Reviewed on: 5th February 2026

Efficient, personal customer service

Anne was able to help immediately with my enquiry regarding our mortgage arrangement. It's always nice to speak to somebody and have the right outcome without having to go through a lot of computer menus first. Reviewed on: 4th February 2026

password help

Lisa was most patient and polite throughout the call Reviewed on: 3rd February 2026

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