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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.66 (971 reviews)

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4.66

Based on 971 reviews, last reviewed 16th Mar 2026

17% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

My options were clearly explained to me. My options were clearly explained to me. When I first called the retention dept. Was busy but they phoned me back as promised. Reviewed on: 16th March 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (971)

Patient, efficient and empathetic adviser

I have had a problem accessing my account and have rung six times. On each occasion I have received useful help, but because there was a problem with my memorable word I was locked out of access. On the fifth and sixth occasions I received excellent help from Lisa, who went above and beyond to ensure that my access was restored, and who was almost as excited as I was when I finally got into my account! Reviewed on: 9th January 2026

Kim answered all my queries regarding increased mort...

Kim answered all my queries regarding increased mortgage borrowing to renovate house, she was very helpful & friendly Reviewed on: 7th January 2026

Helpful infos

Hi, it was a pleasure speaking with Mrs Kimberley. She has been very kind, helpful and accurate. Reviewed on: 6th January 2026

Great company with personal service

Everyone I have spoken to at Saffron has been friendly and helpful. I’d especially like to highlight Lisa Howard for her exceptional customer service, helping me resolve issues before they become bigger problems. She has been great, very helpful and friendly - a credit to your company Reviewed on: 6th January 2026

The bank was helpful and professional in accommodati...

The bank was helpful and professional in accommodating a change to my mortgage date. The process was straightforward, and the support provided made everything easy and stress-free. Reviewed on: 2nd January 2026

A reminder about my 1 st mortgage payment

I got a reminder about my 1 st mortgage payment so I assumed that the DD had not been set up. Lisa explained the situation very clearly that it was only a reminder to ensure that the funds were available in my bank account Reviewed on: 29th December 2025

Very helpful and professional

Kim was very helpful in all senses giving me the products that were available to me. Reviewed on: 23rd December 2025

Got exactly the information I needed

Got exactly the information I needed Reviewed on: 23rd December 2025

I recently applied for a mortgage extension on a BTL...

I recently applied for a mortgage extension on a BTL Expat mortgage. I had great advice and support from Leon, my mortgage advisor. With this type of mortgage the documentation required can be extensive an convoluted, however my experience was very positive. Thanks Reviewed on: 17th December 2025

Very helpful lady.

Very helpful lady. Easy service. Reviewed on: 11th December 2025

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