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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.52 (763 reviews)

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4.54

Based on 762 reviews, last reviewed 14th Aug 2025

11% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

11%

Latest highest rating:

5

Very friendly, gave clear advice and helped me under... Very friendly, gave clear advice and helped me understand the remortgage process Reviewed on: 14th August 2025

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (763)

Excellent customer service

Kim was very helpful and friendly, excellent customer service Reviewed on: 26th June 2025

Mortgage Review

Proactive and clear recommendations when moving from self-build to a residential mortgage product. Reviewed on: 25th June 2025

Rosanna was very helpful

Rosanna is a knowledgeable advisor and helped provide the initial information I needed to make a decision soon Reviewed on: 24th June 2025

Very good and clear.

Very good and clear. Very helpful Reviewed on: 23rd June 2025

Good every time I’ve spoken with someone

Good every time I’ve spoken with someone Reviewed on: 23rd June 2025

Very helpful, took time to explain everything and qu...

Very helpful, took time to explain everything and quick service. Reviewed on: 23rd June 2025

Excellent customer service, helpfull and answered al...

Excellent customer service, helpfull and answered all the relevant questions Reviewed on: 21st June 2025

Great customer service

Spoke to Anne S in Customer Services about my mortgage today. She was very knowledgeable and helpful, and answered all my questions. Saffron call centre closes at 5pm, but Anne did not rush me and stayed on the phone for an additional 7 minutes to assist with my enquiries. Thanks Anne! Reviewed on: 20th June 2025

Very efficient, informative call that met my require...

Very efficient, informative call that met my requirements. Reviewed on: 20th June 2025

Mortgage query

My query was professionally dealt with Reviewed on: 20th June 2025

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