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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.57 (858 reviews)

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4.58

Based on 858 reviews, last reviewed 20th Oct 2025

15% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

79%

10%

Latest highest rating:

5

I spoke with Kim from retentions today, she was frie... I spoke with Kim from retentions today, she was friendly professional and very helpful. I got my queries answered quickly and efficiently with ease. e... Read more Reviewed on: 20th October 2025

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (858)

Good experience .

Good experience . Staff are friendly. Reviewed on: 3rd September 2025

Easy to connect to someone, not a robot/chatbox.

Easy to connect to someone, not a robot/chatbox. Very thorough and friendly. Reviewed on: 2nd September 2025

Really helpful and patient staff.

Really helpful and patient staff. Every time I’ve spoken with a customer service representative they have been friendly and supportive. Reviewed on: 2nd September 2025

Lisa Howard was friendly, professional, efficient an...

Lisa Howard was friendly, professional, efficient and knowledgeable. All questions were answered and the solution to my queries found. Reviewed on: 2nd September 2025

Lisa was supremely helpful and friendly and managed...

Lisa was supremely helpful and friendly and managed to help access my account with minimal fuss after I had forgotten some log in information. Reviewed on: 2nd September 2025

Kim was exceptional in providing all the information...

Kim was exceptional in providing all the information I needed. Reviewed on: 1st September 2025

Super Saffron // my call was answ...

Well, still amazed with how quickly my call was answered, may be two rings ,& I was talking to a real person,,And such a lovely well spoken & polite , well informed member of staff she was,,Much impressed with her ,so friendly& so willing to help,,My call was made 11.05 Mon 1st Sept…well done Saffron..Mr V Hooper.. Reviewed on: 1st September 2025

quick phone response.

quick phone response. asnwered question with 2 miutes Reviewed on: 29th August 2025

The mortgage customer service team and u/writing tea...

The mortgage customer service team and u/writing teams have been simply superb - they have made our engagement stress free and simple - exactly the way I needed it to be - hats off to them - well done Reviewed on: 28th August 2025

Communicating and helpful

clear in communicating the steps and extremely helpful and supportive through out the self build process Reviewed on: 28th August 2025

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