Write a review

Go to business site

Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.66 (971 reviews)

View other Saffron Building Society products

4.66

Based on 971 reviews, last reviewed 16th Mar 2026

17% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

My options were clearly explained to me. My options were clearly explained to me. When I first called the retention dept. Was busy but they phoned me back as promised. Reviewed on: 16th March 2026

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

Visit provider site Read all reviews Write a review

About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Review Saffron Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Saffron Building Society Mortgages reviews (971)

Mortgage advice

Pleasure speaking with Kim very professional and informative clear and understandable information. Kim is a credit to your organisation. Reviewed on: 26th January 2026

Customer service was excellent.

Customer service was excellent. Kim willet was really helpful providing me the information I needed clearly for me to understand and was very polite, also managed to answer and clearly tell me something on a different subject with my mortgage for future which I was unsure about Reviewed on: 23rd January 2026

Lisa is a real asset to you!

Spoke with Lisa Howard in your team. She is a breath of fresh air... great old fashioned service... a human that is helpful and efficient that cares!! Reviewed on: 21st January 2026

Excellent response to my query, helpful and empathetic.

Excellent response to my query, with a very helpful and empathetic handling of my issue. The whole process was completed with the absolute minimum of fuss and in a highly professional way. The Saffron culture seems to be ‘how can we make this work for you’ - which is in stark contrast to what one often finds in the commercial banking world. Reviewed on: 19th January 2026

when asking questions .

when asking questions . rang me back with all the information i needed . with a very cheerful manor Reviewed on: 15th January 2026

Fantastic service from Lisa as alway

Fantastic service from Lisa as alway Reviewed on: 14th January 2026

Lisa Howard and Kim Willett are both Brilliant

I have recently dealt with both Lisa Howard and Kim WIllett. They were both truly wonderful and professional, Helpful and friendly. I can't praise either of them enough. 10/10 Reviewed on: 14th January 2026

Mortgage Product advice

Kim was friendly, knowledgeable and helpful. Gave me good clear advice and information Reviewed on: 13th January 2026

Honest customer feedback

Hello to who it may concern I have never had an issue with any of the staff reference to asking some information . They've always called me back when they said they would and most of all I'd like to say they've obviously got patience with customers like me that doesn't really understand much about banking so they must have a high level of patience which really is great for someone like me, ha ha thank you again all the best Mr Madrid, Reviewed on: 12th January 2026

competitive rates with digital technology company

competitive rates with digital technology from application to swift completion is the main driver for customers. Saffron is getting there in the top contenders. Reviewed on: 9th January 2026

Do you have a different Saffron Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Hanley Economic Building Society 4.83 from 335 reviews
Mortgages
from Teachers Building Society 4.33 from 5 reviews
Mortgage
from Equifinance 1.00 from 4 reviews

Want to see more from Saffron Building Society?

Savings
from Saffron Building Society 4.76 from 6317 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub