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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1124 reviews)

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4.75

Based on 1,125 reviews, last reviewed 8th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Great service It was really easy to get to speak to the right person, there was no waiting time and my query was dealt with immediately. Reviewed on: 8th September 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1124)

Good old fashioned proper service from friendly help...

Good old fashioned proper service from friendly helpful English people in England! Reviewed on: 1st July 2026

really helpful human experience on the line

The agent (whose name I cannot recall unfortunately) was helpful, diligent and polite. She stayed on the line to ensure everything worked as I had to unlock my account, reset my password and reset the secondary question. She was personable and cheerful - often underrated characteristics. I was very happy with the help I received today. Reviewed on: 29th June 2026

Good customer service.

Very quick turnaround good customer service. Pleasant experience Reviewed on: 26th June 2026

Terms high

Thought your terms were rather high. But as a customer l had no other option Reviewed on: 26th June 2026

The process was very straight forward

The process was very straight forward Reviewed on: 25th June 2026

Very easy to deal with great service

Very easy to deal with great service Reviewed on: 23rd June 2026

Very easy product switch, Kim was helpful and profes...

Very easy product switch, Kim was helpful and professional. Reviewed on: 22nd June 2026

It was a great efficient service and all information...

It was a great efficient service and all information was provided Reviewed on: 19th June 2026

Excellent Customer Service throughout

Prompt response to phone call after going through clear menu of choices. Questions answered clearly and good follow up. Reviewed on: 19th June 2026

Quick response.

Quick response. Got back to any queries quickly Reviewed on: 18th June 2026

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