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Saffron Building Society: Mortgages reviews

View other Saffron Building Society products
4.66
Based on 971 reviews, last reviewed 16th Mar 2026
17% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

My options were clearly explained to me. My options were clearly explained to me. When I first called the retention dept. Was busy but they phoned me back as promised. Reviewed on: 16th March 2026
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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025
Joanna M's avatar
Joanna M
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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (971)

Friendly and efficient staff.

5
Friendly and efficient staff. They offered me a mortgage when I needed it most and when others were reluctant. Reviewed on: 27th January 2026
Andrew McGonnell's avatar
Andrew McGonnell

Highly recommended.

5
I was able to obtain a mortgage at a later age than usual. Saffron have been completely supportive in every way. Any questions have been answered clearly - and patiently answered. Customer service is excellent and I appreciate the little extras, such as perks and competitions. Reviewed on: 27th January 2026
Julie Biggs's avatar
Julie Biggs

Excellent Buy to Let BTL SPV mode mortgage Products

4
I recently completed a Buy‑to‑Let (BTL) mortgage application with Saffron Building Society for my SPV limited company, and overall, my experience has been very positive. Their products for SPV landlords are excellent, and I would rate the entire process 90% strong, with 10% room for improvement. What Saffron Does Exceptionally Well: Fantastic mortgage products for SPV Limited Companies – Saffron offers one of the better ranges of specialist BTL mortgage options tailored for SPVs. Transparent and timely communication on interest rates – I really appreciate the regular updates based on inflation changes and the Bank of England base rate. This level of clarity helps landlords plan ahead with confidence. Good processing timelines – Apart from seasonal delays, their processing speed is generally reliable and well‑managed. Professional approach to business – This is what I like about Saffron the most. Their structured, process‑oriented way of working gives reassurance throughout the mortgage journey. Areas Where Improvement is Needed While the experience has been positive, there were two noticeable gaps: 1. Digital Experience – App / Portal Access Saffron’s motgage portal app and online portal are not fully user‑friendly. Although security and privacy are important—and I fully respect that—speed, accuracy, and easy digital access are equally important for today’s digital world. I still cannot access my account properly via the Android app, which reduces convenience. Improving the digital experience would definitely elevate the overall service. 2. Application Progress When Staff Are on Leave My application was processed around early to mid‑December (Dec 3rd to 15th), close to the Christmas period. If the assigned staff member is on leave, the application does not move forward. Even when follow‑up is done, the review seems superficial until the main staff member returns. Once they return, the application is re‑reviewed and sometimes additional documents are requested, causing delays. In my case, this caused nearly a two‑week delay, which added pressure from the seller and risked jeopardizing the deal. Better continuity or handover processes would prevent this. Final Thoughts Despite these two improvement areas, I genuinely like the way Saffron Building Society operates. Their product quality, communication style, and understanding of SPV landlord needs make them a strong lender in this segment. With a more user‑friendly digital platform and better application continuity during staff absence, they would deliver an even more exceptional customer experience. Overall, a solid lender with excellent potential and great service, especially for SPV landlords. Reviewed on: 27th January 2026
Venkata Melukota's avatar
Venkata Melukota

Best of the Best for Mortgages!

5
I had a mortgage with them on a non standard construction property . I was SO grateful it was possible and they were amazing even through that past ghastly period of interest rising to 16% thanks to the Government! Reviewed on: 27th January 2026
Sue's avatar
Sue

Saffron Building Society is a good mortgage lender

5
Saffron Building Society is a good mortgage lender and also offer good rates for savers too. Customer service is helpful and a lot can now be sorted out on-line. Reviewed on: 27th January 2026
David W's avatar
David W

Excellent customer service

5
Kim was very knowledgeable about the products and very helpful to me Reviewed on: 27th January 2026

Staff are great good service - any issues I can call...

5
Staff are great good service - any issues I can call through the app no long waiting Reviewed on: 27th January 2026
Khuram Shazad 's avatar
Khuram Shazad

Human and helpful customer service

5
What I appreciate about the Saffron Building Society is that you can call a number and speak to a helpful and pleasant human being who can solve your problems. I have contacted the Building Society three times over the past two days with different requests, and the same wonderful lady, Lisa Howard has been able to help me with each different request, including help with my E banking account. Thank you again Lisa, and thank Saffron Reviewed on: 27th January 2026

Very good communication quick response very helpful...

5
Very good communication quick response very helpful and kind Reviewed on: 26th January 2026

Mortgage review

5
Very helpful informative and professional Reviewed on: 26th January 2026

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