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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.6 (910 reviews)

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4.64

Based on 910 reviews, last reviewed 23rd Jan 2026

62% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Customer service was excellent. Customer service was excellent. Kim willet was really helpful providing me the information I needed clearly for me to understand and was very polite, ... Read more Reviewed on: 23rd January 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (910)

Brilliant advisor

Lisa was patient and helpful throughout the call and process Reviewed on: 22nd October 2025

easy switch

The switch was very easy. The communication was clear. Reviewed on: 21st October 2025

I spoke with Kim from retentions today, she was frie...

I spoke with Kim from retentions today, she was friendly professional and very helpful. I got my queries answered quickly and efficiently with ease. excellent customer service Reviewed on: 20th October 2025

Fast and friendly no unnecessary forms to fill out

Fast and friendly no unnecessary forms to fill out Reviewed on: 20th October 2025

Quick response Ann was kind and helpful.

Quick response Ann was kind and helpful. She went over and above to resolve my query Reviewed on: 17th October 2025

great customer service .

great customer service ..nice speaking to a human who had all the information and was keen to help Reviewed on: 16th October 2025

Lisa Howard was very helpful

Lisa Howard was very knowledgeable and helpful and dealt with my enquiry quickly and professionally. She was cheerful and friendly as well. Reviewed on: 16th October 2025

I dealt with both Lisa and Anne yesterday who were b...

I dealt with both Lisa and Anne yesterday who were both so personal, it was refreshing to not feel so anonymous. They were so friendly and helpful and offered help to alleviate my anxiety. Lisa and Anne both emailed me several times yesterday and were very helpful, professional and friendly. I really appreciated it. Reviewed on: 16th October 2025

Belief in older borrowers

As an elderly person in need of borrowing against my property your organisation was really helpful and supportive. There have be no hiccups and whenever I have phoned I have been treated properly and dealt with like a real person by a real person. Long may that continue!! Reviewed on: 13th October 2025

Very personalisef and friendly.

Very personalisef and friendly. Thank You Lisa! Reviewed on: 9th October 2025

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