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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.52 (762 reviews)

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4.54

Based on 762 reviews, last reviewed 14th Aug 2025

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

11%

Latest highest rating:

5

Very friendly, gave clear advice and helped me under... Very friendly, gave clear advice and helped me understand the remortgage process Reviewed on: 14th August 2025

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (762)

Customer Service

Excellent customer service, prompt reply to all quires Reviewed on: 7th July 2025

Mortgage Renewal

Good customer service, early warning about switch options. Reviewed on: 7th July 2025

Superb Customer Service

We had a buy-to-let mortgage with Saffron from 2019 - 2024 and their service is exemplary. Always happy to help and assist with queries, they are easy to deal with, responsive, friendly and professional. Reviewed on: 3rd July 2025

The customer service department was really good

The customer service department was really good Reviewed on: 2nd July 2025

Beautiful Service

The service provided has always been very accessible and accommodating in time constraints and with the stress of financial matters. Extremely happy with Saffron as a mortgage provider and definitely a recommendation from myself to others. Reviewed on: 2nd July 2025

Great customer service

Kim was very pleasant to talk to on the phone and presented the information clearly and simply Reviewed on: 2nd July 2025

One of the best Building Societys I have ever used.

One of the best Building Societys I have ever used. Sadly you were not able to extend my mortgage for a further two years for some company rule, so went straight back to my bank who re mortgaged straight away. Reviewed on: 1st July 2025

Anne Sleeper was very professional and pleasure to d...

Anne Sleeper was very professional and pleasure to deal with. Reviewed on: 27th June 2025

Saffron Building Society Mortgage

I’ve had a deeply disappointing experience with Saffron Building Society’s mortgage. Their interest rates have consistently remained far above market conditions, even during periods when most lenders were offering relief. As a result, I’ve lost a significant amount of money and faced prolonged financial strain. What’s been most distressing is the lack of flexibility or fairness in their pricing—rates that feel extortionate in comparison to the broader market left us feeling trapped and anxious about our financial future. This experience has caused real emotional and financial distress for our household, and I wouldn’t recommend their mortgage products to anyone seeking stability or support from their lender. Reviewed on: 27th June 2025

Excellent customer service

Kim was very helpful and friendly, excellent customer service Reviewed on: 26th June 2025

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