Write a review

Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.54 (797 reviews)

View other Saffron Building Society products

4.56

Based on 796 reviews, last reviewed 2nd Sep 2025

2% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

77%

10%

Latest highest rating:

5

Really helpful and patient staff. Really helpful and patient staff. Every time I’ve spoken with a customer service representative they have been friendly and supportive. Reviewed on: 2nd September 2025

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

Visit provider site Read all reviews Write a review

About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Review Saffron Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Saffron Building Society Mortgages reviews (797)

Fantastic Customer Service.

Fantastic response, didn’t wait long. Amazing customer service. Reviewed on: 28th August 2025

Great Customer Service, Poor Rates & Retention Produ...

Great Customer Service, Poor Rates & Retention Products For Existing Customers Reviewed on: 28th August 2025

They have been very informative and helpful.

They have been very informative and helpful. In particular Lisa Howard as my mortgage officer. Very responsive. Reviewed on: 27th August 2025

Lisa was the best adviser I have ever spoken to

Lisa was the best adviser I have ever spoken to at a bank/building society- she was kind, helpful and polite. WHAT A STAR. Reviewed on: 27th August 2025

Lisa was very helpful with my mortgage enquiry.

Lisa was very helpful with my mortgage enquiry. It’s always refreshing to deal with a company that still has good customer service. Reviewed on: 27th August 2025

Easy to contact, staff always helpful

Easy to contact, staff always helpful Reviewed on: 26th August 2025

Clear, concise and friendly

Lisa (and Kim previously) were both incredibly helpful and patient whilst describing my options. They were clear, concise and friendly. Got through to customer services quickly without having to speak to any robots Reviewed on: 26th August 2025

Very quick and efficient in answering queries and so...

Very quick and efficient in answering queries and sorting out issues. Reviewed on: 26th August 2025

Leon was very knowledgeable and easy to talk to

Leon was very knowledgeable and easy to talk to Reviewed on: 24th August 2025

Customer service is second to none.

Customer service is second to none. The interest rate seems to be a little higher than the market average Reviewed on: 23rd August 2025

Do you have a different Saffron Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Dudley Building Society 4.43 from 135 reviews
Mortgages
from Newbury Building Society 4.78 from 1313 reviews
Mortgages
from Skipton Building Society 4.31 from 18 reviews

Want to see more from Saffron Building Society?

Savings
from Saffron Building Society 4.64 from 4929 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub