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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.6 (910 reviews)

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4.64

Based on 910 reviews, last reviewed 23rd Jan 2026

62% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Customer service was excellent. Customer service was excellent. Kim willet was really helpful providing me the information I needed clearly for me to understand and was very polite, ... Read more Reviewed on: 23rd January 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (910)

The customer service is always exceptional.

The customer service is always exceptional. Lovely people who go out of their way to support their customers. Reviewed on: 24th November 2025

Lisa was great and really helpful

Lisa was great and really helpful Reviewed on: 20th November 2025

Good Support

Answered quickly and gave me the result I required. Professional and Friendly. Reviewed on: 20th November 2025

Kim explained everything very clearly.

Kim explained everything very clearly. Reviewed on: 19th November 2025

Mortgage retention advice

My adviser, Kim, was clear and informative. She was unfailingly patient and willing, both to answer my questions and to repeat important points. She never rushed but remained consistently professional but always friendly. Reviewed on: 17th November 2025

I have power of Attorney for my mom and i found all...

I have power of Attorney for my mom and i found all the staff i spoke to helpful and informative when sorting out her recent mortgage product switch Reviewed on: 14th November 2025

A quicker response

A quicker response in answering the call than I remember - well done! The person I spoke to was very helpful. Reviewed on: 12th November 2025

Prompt service and accessible draw down on loan was...

Prompt service and accessible draw down on loan was relatively easy Reviewed on: 11th November 2025

Rapid and clear service when discussing new products

Rapid and clear service when discussing new products Reviewed on: 8th November 2025

Anne was truly amazing.

Anne was truly amazing. The customer service team were on an away day and I needed to check an amount had been transferred out for my deposit on a house. It was very urgent. She found out the necessary information in quick time. Reviewed on: 6th November 2025

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