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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.52 (762 reviews)

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4.54

Based on 762 reviews, last reviewed 14th Aug 2025

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

11%

Latest highest rating:

5

Very friendly, gave clear advice and helped me under... Very friendly, gave clear advice and helped me understand the remortgage process Reviewed on: 14th August 2025

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (762)

Great service

I spoke to Lisa to organise my product switch she was really helpful and friendly! she made sure my query was answered and ensured I didnt have anything else I needed to know before ending the call. Reviewed on: 24th July 2025

The staff in the Retentions Team are very professional

The staff in the Retentions Team are very professional and do what they can to ensure the customer is provided with the best mortgage terms possible. Reviewed on: 23rd July 2025

Helpful, supportive and professional

I spoke to Lisa who was incredibly helpful, supportive and professional. A credit to the company. Reviewed on: 23rd July 2025

Helen was brilliant on the phone, understood me and...

Helen was brilliant on the phone, understood me and my circumstances and helped in the right way, brilliant. Reviewed on: 22nd July 2025

Communication clear and accurate

Communication clear and accurate Reviewed on: 21st July 2025

Always easy to talk to, provides information correct...

Always easy to talk to, provides information correctly and efficiently. 1 minute call and I had all I needed. Reviewed on: 18th July 2025

Enquiry on additional funding

Kim walked me through the process for additional funds and did some checks on affordability so I understood the amount that could be looked at for additional funds. She was very professional, helpful and knowledgeable Reviewed on: 16th July 2025

lisa is lovely.

lisa is lovely. very helpful. informative Reviewed on: 16th July 2025

Polite and friendly customer service

Polite and friendly customer service Reviewed on: 15th July 2025

Professional and knowledgeable service provided

Lisa was very professional and knowledgeable. I appreciate her sending an email to confirm the conversation. Reviewed on: 14th July 2025

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