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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.67 (1011 reviews)

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4.67

Based on 1,011 reviews, last reviewed 20th Apr 2026

96% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

We remortgaged our property and it was quick, preofe... We remortgaged our property and it was quick, preofessional and handled well. Reviewed on: 20th April 2026

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1011)

Always friendly and helpful on the phone, and explai...

Always friendly and helpful on the phone, and explain things in a way that you can understand. Reviewed on: 2nd April 2026

I received clear and concise information about your...

I received clear and concise information about your products Reviewed on: 1st April 2026

Excellent customer service

Kim was very helpful and provided me with useful information in relation to my existing mortgage and the next steps that would follow in relation to my mortgage renewal. Reviewed on: 1st April 2026

Very Quick telephone response ,Kimberley was amazing

Very Quick telephone response ,Kimberley was amazing Reviewed on: 27th March 2026

My experience with Saffron Walden has been brilliant.

Since getting my mortgage with Saffron Walden I have been very impressed with with their customer service and easy access of information online. Thank you. Reviewed on: 26th March 2026

What a team, Leon Walker was an absolute star,

What a team, Leon Walker was an absolute star, very helpful, thorough, informative and supportive throughout the whole mortgage process. The back of house team also helpful in providing documents quickly in order to secure our advance as soon as possible. Would definitely recommend Saffron Building Society - there is always someone on the phone to assist should you need it. No call centre! Reviewed on: 26th March 2026

Good service with team members who listened and resp...

Good service with team members who listened and responded effectively Reviewed on: 26th March 2026

excellent communication

I have spoken to Lisa Howard twice & i have felt her interest in the enquiry / response were both excellent. Well done! Hopefully this will more our request forward. Reviewed on: 25th March 2026

Very helpful customer advisore

Very helpful customer advisor made it very easy to review my mortgage Reviewed on: 24th March 2026

Remortgage

Dealt with Kim about changing to a new product for remortgage renewal. She was very helpful, always a delight to speak to. Reviewed on: 24th March 2026

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