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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.57 (858 reviews)

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4.58

Based on 858 reviews, last reviewed 20th Oct 2025

15% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

79%

10%

Latest highest rating:

5

I spoke with Kim from retentions today, she was frie... I spoke with Kim from retentions today, she was friendly professional and very helpful. I got my queries answered quickly and efficiently with ease. e... Read more Reviewed on: 20th October 2025

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (858)

Excellent support re mortgage .

Excellent support today redeeming the mortgage. Happy with service and value through the mortgage period. Very good customer service. Reviewed on: 1st October 2025

Excellent support with remortgage opportunity

Excellent support with remortgage opportunity Reviewed on: 1st October 2025

Today Rosanna was extremely helpful and informative...

Today Rosanna was extremely helpful and informative regarding the process moving forward should we wish to apply for an extension to our self build draw down. This has helped us in choosing the best option should we require an additional sum of money to complete the build to our standards. However, the process itself seems rather drawn out and extensive for such a minimal amount considering the LTV% but i appreciate each BS has differing processes. Reviewed on: 30th September 2025

Wonderful customer service with very helpful informa...

Wonderful customer service with very helpful information. Reviewed on: 29th September 2025

The customer service is 2nd to none.

The customer service is 2nd to none. Ann at the mortgage was amazing when we needed help the most. we would recommend Saffron for self build mortgages. Reviewed on: 26th September 2025

Well done Saffron!

I have never had a bad experience in contacting Saffron. I particularly value the fact that calls are always answered promptly and that I can immediately speak to a “real” person. My conversation today with Anne was helpful and informative. She was patient and honest in trying to answer questions that were sometimes quite complicated. Where there was something she was unsure about, she explained where I could access more specific information. Thank you. Reviewed on: 25th September 2025

Customer service is always great.

Customer service is always great. Was Quick to get through no holding and easy to navigate and very informative with all the correct info given Reviewed on: 24th September 2025

Today's Call with Kim was Excellent.

Today's Call with Kim was Excellent. I received all information I needed for the product switch. Reviewed on: 22nd September 2025

Happy Customer !

It was nice to speak to the same person that I had received correspondence from several months ago, especially as I had been happy with the information that she had previously given me and knew that she provided good customer service Reviewed on: 21st September 2025

Excellent costumer service

Kim was very friendly and she gave an advice taking into account all of my concern Reviewed on: 19th September 2025

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