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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.57 (858 reviews)

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4.58

Based on 858 reviews, last reviewed 20th Oct 2025

15% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

79%

10%

Latest highest rating:

5

I spoke with Kim from retentions today, she was frie... I spoke with Kim from retentions today, she was friendly professional and very helpful. I got my queries answered quickly and efficiently with ease. e... Read more Reviewed on: 20th October 2025

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (858)

Helpful and friendly customer service.

Helpful and friendly customer service. Reviewed on: 11th September 2025

Anne Sleeper was especially helpful and speedy at re...

Anne Sleeper was especially helpful and speedy at resolving my issue. Thank you Reviewed on: 10th September 2025

I receieved fab servics via the online chat and then...

I receieved fab servics via the online chat and then a call back from Kim in retentions who was brilliant. Reviewed on: 10th September 2025

Rates are high but customer service is second to none.

Rates are high but customer service is second to none. Staff are always obliging and happy to help and very friendly. Reviewed on: 9th September 2025

Kim in Mortgage Retention Team Really Helpful

Spoke to Kim in the Mortgage Retention Team, really helpful and patient, spoke through all available options and broke them down for me so it was easy to understand. Really friendly and provided great customer service. Reviewed on: 9th September 2025

Mortgage Retention Team Really Helpful

Spoke to Kim in the Mortgage Retention Team, really...

I had a fantastic experience dealing with Lisa Howar...

I had a fantastic experience dealing with Lisa Howard today. She given accurate information and dealt my query swiftly in issuing redemption statement Reviewed on: 8th September 2025

Very professional and knowledgeable excellent service

Very professional and knowledgeable excellent service Reviewed on: 8th September 2025

I couldn’t ask for more.

I couldn’t ask for more. Clear explanations regarding my options. Both Lisa’s were fast at replying to me and this has helped me to make a plan and do things the right way. Reviewed on: 8th September 2025

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