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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.6 (910 reviews)

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4.64

Based on 910 reviews, last reviewed 23rd Jan 2026

62% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Customer service was excellent. Customer service was excellent. Kim willet was really helpful providing me the information I needed clearly for me to understand and was very polite, ... Read more Reviewed on: 23rd January 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (910)

Brilliant customer service

Brilliant customer service could do any more to help Reviewed on: 3rd November 2025

Self Build Challenges

We have faced some challenging times recently on our self build project, but the mortgage officer Lisa and Retentions advisor Kim have always offered words of support and encouragement, whilst dealing with or financial requirements in a totally professional manner. Communication has been great and when they say they will call back, they do, every time. Thank you very much Reviewed on: 31st October 2025

Extremely helpful, supportive and knowledgeable.

Leon was patient, knowledgable and extremely supportive of my application with Saffron. He talked me through every step of the application, answered all questions and was helpful the whole time. He’s an asset to the team, I feel genuinely far more knowledgable about mortgages/remortgages due to Leon’s wise words, patient manner and knowledge. Reviewed on: 30th October 2025

Good clear explaination of my options

Good clear explaination of my options Reviewed on: 30th October 2025

Good customer service.

Good customer service. Gave me all the information I needed efficiently. Kim was very friendly, informative and personable. Reviewed on: 29th October 2025

I applied for Consent to Let my property.

I applied for Consent to Let my property. I had anticipated it to be a hard process, but I was so pleased with the quick, responsive, professional service I received from Saffron and especially my contact, Lisa. Reviewed on: 29th October 2025

Lisa was a breath of fresh air.

Lisa was a breath of fresh air. Courteous and professional and got the job done. Reviewed on: 28th October 2025

Extra helpful mortgage support

Lisa in mortgages was extra helpful and patiently guided me through my online registration. Really reassuring and knowledgeable. Reviewed on: 27th October 2025

Good Customer Service.

Good Customer Service. Well communicated. Reviewed on: 27th October 2025

Brilliant service

Brilliant service, very helpful and polite customer service. Reviewed on: 23rd October 2025

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