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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1080 reviews)

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4.75

Based on 1,080 reviews, last reviewed 9th Jul 2026

16% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Very Good Mortgage Experience I was very pleased with the service. The mortgage offer was provided promptly, the application process was smooth and straightforward, and communicati... Read more Reviewed on: 9th July 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1080)

Kim was excellent to talk to and understand my ask.

Kim was excellent to talk to and understand my ask. Reviewed on: 22nd May 2026

Great service!

Some confusion early on was soon eradicated by Kim and the end result gave me a happy face. Reviewed on: 22nd May 2026

Finn was extremely helpful both through the live cha...

Finn was extremely helpful both through the live chat function and on the phone- he was extremely polite and answered all my questions clearly. A pleasure to deal with. Reviewed on: 20th May 2026

Excellent Service

very thorough clear and helpful. Went through everything in detail and have clear answers to questions Reviewed on: 20th May 2026

Out of course mortgage payments

I have paid off various sums fro our mortgage over recent years. Lisa Howard has been very helpful - clear and prompt communication. Happy client. Reviewed on: 19th May 2026

Prompt response.

Prompt response. Clear and helpful communication. Very happy with the service provided. Reviewed on: 18th May 2026

with all the trouble i had with my Endowment payout...

with all the trouble i had with my Endowment payout all your members of staff i spoke too were very polite and very helpful. I cannot thank them enough Reviewed on: 14th May 2026

The mortgage turned out to be very good value.

The mortgage turned out to be very good value. Saffron communicated well each year to show me the state of play. I also rang Saffron and Anne Sleeper was very helpful. Reviewed on: 13th May 2026

I am very appreciative of Kim Willett's time and her...

I am very appreciative of Kim Willett's time and her patience while explaining my mortgage changes and rates to me. Thank you Kim. Reviewed on: 12th May 2026

Kim was a pleasure to deal

Kim was a pleasure to deal with although initially I was a tad confused : maybe I did not express what I was stating clearly enough? But we got there in the end. Reviewed on: 11th May 2026

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