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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.55 (811 reviews)

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4.57

Based on 810 reviews, last reviewed 8th Sep 2025

8% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

79%

10%

Latest highest rating:

5

Very professional and knowledgeable excellent service Very professional and knowledgeable excellent service Reviewed on: 8th September 2025

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (811)

I had a fantastic experience dealing with Lisa Howar...

I had a fantastic experience dealing with Lisa Howard today. She given accurate information and dealt my query swiftly in issuing redemption statement Reviewed on: 8th September 2025

Very professional and knowledgeable excellent service

Very professional and knowledgeable excellent service Reviewed on: 8th September 2025

I couldn’t ask for more.

I couldn’t ask for more. Clear explanations regarding my options. Both Lisa’s were fast at replying to me and this has helped me to make a plan and do things the right way. Reviewed on: 8th September 2025

End of fixed term

I spoke with Lisa who was friendly, informative and very helpful with my query. She was patient and explained everything in “layman’s terms” to me which was very reassuring Reviewed on: 8th September 2025

Customer service team was great each time i called.

Customer service team was great each time i called. Much better than any other banks i deal with. Anne was very helpful. I think your company and staff are great, its just a a shame you dont offer competitive rates. I did call your company before remortgaging but the rates were not so good. Overall a great experience with Saffron. Reviewed on: 5th September 2025

Very polite staff, made things very easy.

Very polite staff, made things very easy. Reviewed on: 5th September 2025

Very swift talk and concise chat.

Very swift talk and concise chat. Everything was clearly explained and questions answered. Reviewed on: 5th September 2025

Excellent

Excellent customer service,helpful , and very knowledgeable advice has been provided. Reviewed on: 5th September 2025

Wonderful customer service

Saffron Building Society has been excellent throughout my 19 years of mortgage. Consistently great customer service, nothing too much trouble (sort of wish I still had a mortgage the service has been that good). Mention for Lisa Howard today who was so nice about our momentous paying our mortgage in full xxx Reviewed on: 4th September 2025

Quick efficient and knowledgeable advice

Quick efficient and knowledgeable advice Reviewed on: 4th September 2025

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