Write a review

Newsletter

Go to business site

Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1124 reviews)

View other Saffron Building Society products

4.75

Based on 1,124 reviews, last reviewed 8th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Great service It was really easy to get to speak to the right person, there was no waiting time and my query was dealt with immediately. Reviewed on: 8th September 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

Verified source

Visit provider site Read all reviews Write a review

About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Review Saffron Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Saffron Building Society Mortgages reviews (1124)

British call centre team

Enjoyed speaking to Linda on a mortgage issue - very friendly and courteous, got everything done with no fuss. I really appreciated talking to someone clearly based in the UK and not having to go through a million phone options to get there. Reviewed on: 7th April 2026

Lisa -one in a million ...

Lisa is always so helpful and has a wonderful telephone manner. She is super helpful and despite working for a big company she remembers me and has a-warm friendly nature. She brightens my day and makes me feel like a valued customer. Lisa definitely is an asset to your team and I have no hesitation contacting her with any mortgage related questions. Please pass on my good wishes to her Reviewed on: 7th April 2026

Professional and polite

Although obviously not as big a company as some of the other lenders, the service is professional and polite. Reviewed on: 2nd April 2026

Money Saver Advice

Anne was very clear and gave good advice regarding the best way to redeem our buy-to-let mortgage. Reviewed on: 2nd April 2026

Always friendly and helpful on the phone, and explai...

Always friendly and helpful on the phone, and explain things in a way that you can understand. Reviewed on: 2nd April 2026

I received clear and concise information about your...

I received clear and concise information about your products Reviewed on: 1st April 2026

Excellent customer service

Kim was very helpful and provided me with useful information in relation to my existing mortgage and the next steps that would follow in relation to my mortgage renewal. Reviewed on: 1st April 2026

Very Quick telephone response ,Kimberley was amazing

Very Quick telephone response ,Kimberley was amazing Reviewed on: 27th March 2026

My experience with Saffron Walden has been brilliant.

Since getting my mortgage with Saffron Walden I have been very impressed with with their customer service and easy access of information online. Thank you. Reviewed on: 26th March 2026

What a team, Leon Walker was an absolute star,

What a team, Leon Walker was an absolute star, very helpful, thorough, informative and supportive throughout the whole mortgage process. The back of house team also helpful in providing documents quickly in order to secure our advance as soon as possible. Would definitely recommend Saffron Building Society - there is always someone on the phone to assist should you need it. No call centre! Reviewed on: 26th March 2026

Do you have a different Saffron Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Harpenden Building Society 3.37 from 18 reviews
Fixed Rate Mortgage
from Bank of Ireland 4.10 from 8 reviews
Tracker Rate Mortgage
from RBS 3.70 from 3 reviews

Want to see more from Saffron Building Society?

Savings
from Saffron Building Society 4.84 from 7335 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub