Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

Saffron Building Society: Mortgages reviews

View other Saffron Building Society products
4.74
Based on 1,084 reviews, last reviewed 10th Jul 2026
15% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
82%
See only 4 star reviews
9%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026
Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026
Verified source
Visit provider site Read all reviews Write a review

About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Review Saffron Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Saffron Building Society Mortgages reviews (1084)

Anne, Mortgage Officer, was very helpful and gave me...

5
Anne, Mortgage Officer, was very helpful and gave me all the information I needed in a prompt manner to assist with the nature of my query. Reviewed on: 20th February 2026

Kim was lovely to speak to today

5
Kim was lovely to speak to today Reviewed on: 20th February 2026

Good it worked out for me and my wife.

5
Good it worked out for me and my wife. only today I spoke with a member of staff whom was very polite well mannered and obviously experienced. And patient. Great job Reviewed on: 19th February 2026

Spoke with Kim about mortgage retention.

5
Spoke with Kim about mortgage retention. She was very helpful and made it so easy for me to understand the products available. She put my mind at rest. Reviewed on: 18th February 2026

Ex Pat BTL Mortgage

4
I went through a broker as I needed a specialist mortgage in my position. I had nothing to do with Saffron until the mortgage was finalised. Positives - They did drop down the interest rate as the government dropped it down after I had been approved and we were going thru the process. Negatives - The paperwork they needed seemed endless but maybe this is "normal" in the circumstances. Final Point - Since having the mortgage taken out and being in the portal and also having a query and sending a message thru the portal I have found it very easy to navigate and Lisa whom replied to my email was very polite and helpful. Have already recommended to people I know in the same circumstance as me. Reviewed on: 17th February 2026
Ollie T's avatar
Ollie T

First rate service on BTL mortgage

5
Polite, informative and efficient service during 3 phone conversations with three members of staff. First rate. Reviewed on: 13th February 2026

Lisa was amazing and a pleasure to speak to!

5
Lisa was amazing and a pleasure to speak to! She was very knowledgeable about everything I asked and was extremely helpful. Reviewed on: 12th February 2026

Great stuff!

5
Excellent customer service, telephone always answered promptly and patiently. Careful and supportive advice when mortgage terms were due to change. Reviewed on: 12th February 2026

I would like access to my account to see what money...

3
I would like access to my account to see what money is owed at any time. Not just to receive a statement once a year. Reviewed on: 12th February 2026

Satisfactory - good customer service

5
Satisfactory - good customer service Reviewed on: 12th February 2026

Review Saffron Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill