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Saffron Building Society: Mortgages reviews

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4.66
Based on 943 reviews, last reviewed 5th Feb 2026
41% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
81%
See only 4 star reviews
9%
See only 3 star reviews
4%
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2%
See only 1 star reviews
4%

Latest highest rating:

5

The staff at Saffron BS have always been incredibly... The staff at Saffron BS have always been incredibly helpful, particularly Lisa H. who goes above and beyond to ensure customers are happy and all thei... Read more Reviewed on: 5th February 2026
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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025
Joanna M's avatar
Joanna M
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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (943)

Wonderful customer service

5
Saffron Building Society has been excellent throughout my 19 years of mortgage. Consistently great customer service, nothing too much trouble (sort of wish I still had a mortgage the service has been that good). Mention for Lisa Howard today who was so nice about our momentous paying our mortgage in full xxx Reviewed on: 4th September 2025

Quick efficient and knowledgeable advice

5
Quick efficient and knowledgeable advice Reviewed on: 4th September 2025

Easy and efficient to get what I needed done

5
Easy and efficient to get what I needed done Reviewed on: 4th September 2025

Easy and efficient to get what I needed done

5
Easy and efficient to get what I needed done Reviewed on: 4th September 2025

Anne was very helpful.

5
Anne was very helpful. Dealt efficiently with my enquiry. Reviewed on: 4th September 2025

Good experience .

5
Good experience . Staff are friendly. Reviewed on: 3rd September 2025

Easy to connect to someone, not a robot/chatbox.

5
Easy to connect to someone, not a robot/chatbox. Very thorough and friendly. Reviewed on: 2nd September 2025

Really helpful and patient staff.

5
Really helpful and patient staff. Every time I’ve spoken with a customer service representative they have been friendly and supportive. Reviewed on: 2nd September 2025

Lisa Howard was friendly, professional, efficient an...

5
Lisa Howard was friendly, professional, efficient and knowledgeable. All questions were answered and the solution to my queries found. Reviewed on: 2nd September 2025

Lisa was supremely helpful and friendly and managed...

5
Lisa was supremely helpful and friendly and managed to help access my account with minimal fuss after I had forgotten some log in information. Reviewed on: 2nd September 2025

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