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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.56 (828 reviews)

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4.57

Based on 828 reviews, last reviewed 18th Sep 2025

4% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

79%

10%

Latest highest rating:

5

Self Build Mortgage The product I needed was very niche. It wasn’t easy to apply, but once we had been accepted the product and service have been excellent. It has been e... Read more Reviewed on: 18th September 2025

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (828)

Leon walker was a great adviser.

Leon was great, even with challenging underwriters not looking at past history and loyalty. Reviewed on: 10th June 2025

Leon was Fantastic and did the best for us.

Leon was Fantastic and did the best for us. Reviewed on: 10th June 2025

Helpful and Efficient

Very helpful answered questions I had very quickly and efficiently. also offered to send email with the information I needed and sent it immediately. Reviewed on: 10th June 2025

Thank you Saffron Building Society Team

I have had quite a journey with Saffron & the fire cladding safety works affecting my eligibility for a loan. Throughout the arduous process I found Lisa & Kim so calm, supportive & really clarified things for me & put me at ease with their approach. Also thank you to Saffron Building Society as a whole for supporting us during this whole cladding nightmare. Reviewed on: 9th June 2025

Retention rates should be better than those of new c...

Retention rates should be better than those of new customers Reviewed on: 9th June 2025

Product switch mortgages

Great call re mortgage product switch Reviewed on: 9th June 2025

Kimberly Willett dealt with my enquiry really well

Kimberly Willett dealt with my enquiry really well Reviewed on: 9th June 2025

Thank You Kim!

Just wanted to say a big thank you to you, Kim was incredibly kind and helpful in walking me through the Saffron Building website. She explained the available products in such a clear and straightforward way. while the available products are on the pricier side compare to peer, Kim kindness and tone of voice made a big difference. Reviewed on: 9th June 2025

Took such a long time to get through the hoops of ge...

Took such a long time to get through the hoops of getting the mortgage in the first place, relevant paperwork we supplied kept running out of date and we had to keep starting again- we nearly lost the property. In fact, it was only when we told our agent to forget it and find another lender that you approved our application immediately. Reviewed on: 5th June 2025

Very Friendly, helpful service as always.

Very Friendly, helpful service as always. The only building society/bank where you can actually speak to a British person, who can help you without being transferred to 10 million different non english speaking random people who just pass you on to someone else. NOONE at Saffron has ever failed to help me and I am a pain, as I am always wanting to no someone. The ONLY challenging thing with Saffron is that I keep asking to have the info emailed to access the saffron APP but the email never arrives. No matter, because I can ring Saffron and be helped that way. Brilliant service - thank you all very much :-) Reviewed on: 4th June 2025

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