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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Impressive Service

As a customer "of a certain age" I thought that I may have problems in obtaining a mortgage at a reasonable rate. Saffron came up trumps and provided excellent service in every respect. Reviewed on: 27th January 2026

Far, but close!

As a non-resident investor, I have not felt miles away from dealing with Saffron. Their customer service and continual desire to grow and improve in all they do is refreshing. Reviewed on: 27th January 2026

My last communication with Saffron related to my mat...

My last communication with Saffron related to my maturing cash Isa. My enquiry was handled professionally and the rollover rate very competitive. Reviewed on: 27th January 2026

Friendly and efficient staff.

Friendly and efficient staff. They offered me a mortgage when I needed it most and when others were reluctant. Reviewed on: 27th January 2026

Highly recommended.

I was able to obtain a mortgage at a later age than usual. Saffron have been completely supportive in every way. Any questions have been answered clearly - and patiently answered. Customer service is excellent and I appreciate the little extras, such as perks and competitions. Reviewed on: 27th January 2026

Excellent Buy to Let BTL SPV mode mortgage Products

I recently completed a Buy‑to‑Let (BTL) mortgage application with Saffron Building Society for my SPV limited company, and overall, my experience has been very positive. Their products for SPV landlords are excellent, and I would rate the entire process 90% strong, with 10% room for improvement. What Saffron Does Exceptionally Well: Fantastic mortgage products for SPV Limited Companies – Saffron offers one of the better ranges of specialist BTL mortgage options tailored for SPVs. Transparent and timely communication on interest rates – I really appreciate the regular updates based on inflation changes and the Bank of England base rate. This level of clarity helps landlords plan ahead with confidence. Good processing timelines – Apart from seasonal delays, their processing speed is generally reliable and well‑managed. Professional approach to business – This is what I like about Saffron the most. Their structured, process‑oriented way of working gives reassurance throughout the mortgage journey. Areas Where Improvement is Needed While the experience has been positive, there were two noticeable gaps: 1. Digital Experience – App / Portal Access Saffron’s motgage portal app and online portal are not fully user‑friendly. Although security and privacy are important—and I fully respect that—speed, accuracy, and easy digital access are equally important for today’s digital world. I still cannot access my account properly via the Android app, which reduces convenience. Improving the digital experience would definitely elevate the overall service. 2. Application Progress When Staff Are on Leave My application was processed around early to mid‑December (Dec 3rd to 15th), close to the Christmas period. If the assigned staff member is on leave, the application does not move forward. Even when follow‑up is done, the review seems superficial until the main staff member returns. Once they return, the application is re‑reviewed and sometimes additional documents are requested, causing delays. In my case, this caused nearly a two‑week delay, which added pressure from the seller and risked jeopardizing the deal. Better continuity or handover processes would prevent this. Final Thoughts Despite these two improvement areas, I genuinely like the way Saffron Building Society operates. Their product quality, communication style, and understanding of SPV landlord needs make them a strong lender in this segment. With a more user‑friendly digital platform and better application continuity during staff absence, they would deliver an even more exceptional customer experience. Overall, a solid lender with excellent potential and great service, especially for SPV landlords. Reviewed on: 27th January 2026

Best of the Best for Mortgages!

I had a mortgage with them on a non standard construction property . I was SO grateful it was possible and they were amazing even through that past ghastly period of interest rising to 16% thanks to the Government! Reviewed on: 27th January 2026

Saffron Building Society is a good mortgage lender

Saffron Building Society is a good mortgage lender and also offer good rates for savers too. Customer service is helpful and a lot can now be sorted out on-line. Reviewed on: 27th January 2026

Excellent customer service

Kim was very knowledgeable about the products and very helpful to me Reviewed on: 27th January 2026

Staff are great good service - any issues I can call...

Staff are great good service - any issues I can call through the app no long waiting Reviewed on: 27th January 2026

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