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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.61 (944 reviews)

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4.66

Based on 944 reviews, last reviewed 6th Feb 2026

39% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

It was what it was supposed to be It was what it was supposed to be Reviewed on: 6th February 2026

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (944)

Lisa was the best adviser I have ever spoken to

Lisa was the best adviser I have ever spoken to at a bank/building society- she was kind, helpful and polite. WHAT A STAR. Reviewed on: 27th August 2025

Lisa was very helpful with my mortgage enquiry.

Lisa was very helpful with my mortgage enquiry. It’s always refreshing to deal with a company that still has good customer service. Reviewed on: 27th August 2025

Easy to contact, staff always helpful

Easy to contact, staff always helpful Reviewed on: 26th August 2025

Clear, concise and friendly

Lisa (and Kim previously) were both incredibly helpful and patient whilst describing my options. They were clear, concise and friendly. Got through to customer services quickly without having to speak to any robots Reviewed on: 26th August 2025

Very quick and efficient in answering queries and so...

Very quick and efficient in answering queries and sorting out issues. Reviewed on: 26th August 2025

Leon was very knowledgeable and easy to talk to

Leon was very knowledgeable and easy to talk to Reviewed on: 24th August 2025

Customer service is second to none.

Customer service is second to none. The interest rate seems to be a little higher than the market average Reviewed on: 23rd August 2025

When the going gets tough - shout for the 'Sleeper'!

I haven't actually used Saffrons services as such, I tend to just make enquiries as a third-party on behalf of my elderly mums mortgage queries etc. I've answered the prelinary questions as well as I could though but I have to say the help I have received from Anne Sleeper has been second-to-none. Nothing ever seems to be too much trouble for her - she has even gone above and beyond (last year) to give me ideas of which organisations to try for a new boiler / new windows that my mum has desperately needed in order to keep her warm. It is the help from Anne alone that means I would recommend the services of Saffron to others, and gladly so. Front-line / customer service staff are so important to a company and Anne seems to be a very good Ambassador of Saffron BS. Thank you! Reviewed on: 22nd August 2025

Very fast, quick and straightforward

Very fast, quick and straightforward Reviewed on: 22nd August 2025

Always answer in a few seconds, responses always cle...

Always answer in a few seconds, responses always clear and polite Reviewed on: 22nd August 2025

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