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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Human and helpful customer service

What I appreciate about the Saffron Building Society is that you can call a number and speak to a helpful and pleasant human being who can solve your problems. I have contacted the Building Society three times over the past two days with different requests, and the same wonderful lady, Lisa Howard has been able to help me with each different request, including help with my E banking account. Thank you again Lisa, and thank Saffron Reviewed on: 27th January 2026

Very good communication quick response very helpful...

Very good communication quick response very helpful and kind Reviewed on: 26th January 2026

Mortgage review

Very helpful informative and professional Reviewed on: 26th January 2026

Mortgage advice

Pleasure speaking with Kim very professional and informative clear and understandable information. Kim is a credit to your organisation. Reviewed on: 26th January 2026

Customer service was excellent.

Customer service was excellent. Kim willet was really helpful providing me the information I needed clearly for me to understand and was very polite, also managed to answer and clearly tell me something on a different subject with my mortgage for future which I was unsure about Reviewed on: 23rd January 2026

Lisa is a real asset to you!

Spoke with Lisa Howard in your team. She is a breath of fresh air... great old fashioned service... a human that is helpful and efficient that cares!! Reviewed on: 21st January 2026

Excellent response to my query, helpful and empathetic.

Excellent response to my query, with a very helpful and empathetic handling of my issue. The whole process was completed with the absolute minimum of fuss and in a highly professional way. The Saffron culture seems to be ‘how can we make this work for you’ - which is in stark contrast to what one often finds in the commercial banking world. Reviewed on: 19th January 2026

when asking questions .

when asking questions . rang me back with all the information i needed . with a very cheerful manor Reviewed on: 15th January 2026

Fantastic service from Lisa as alway

Fantastic service from Lisa as alway Reviewed on: 14th January 2026

Lisa Howard and Kim Willett are both Brilliant

I have recently dealt with both Lisa Howard and Kim WIllett. They were both truly wonderful and professional, Helpful and friendly. I can't praise either of them enough. 10/10 Reviewed on: 14th January 2026

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