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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Mortgage Product advice

Kim was friendly, knowledgeable and helpful. Gave me good clear advice and information Reviewed on: 13th January 2026

Honest customer feedback

Hello to who it may concern I have never had an issue with any of the staff reference to asking some information . They've always called me back when they said they would and most of all I'd like to say they've obviously got patience with customers like me that doesn't really understand much about banking so they must have a high level of patience which really is great for someone like me, ha ha thank you again all the best Mr Madrid, Reviewed on: 12th January 2026

competitive rates with digital technology company

competitive rates with digital technology from application to swift completion is the main driver for customers. Saffron is getting there in the top contenders. Reviewed on: 9th January 2026

Patient, efficient and empathetic adviser

I have had a problem accessing my account and have rung six times. On each occasion I have received useful help, but because there was a problem with my memorable word I was locked out of access. On the fifth and sixth occasions I received excellent help from Lisa, who went above and beyond to ensure that my access was restored, and who was almost as excited as I was when I finally got into my account! Reviewed on: 9th January 2026

Kim answered all my queries regarding increased mort...

Kim answered all my queries regarding increased mortgage borrowing to renovate house, she was very helpful & friendly Reviewed on: 7th January 2026

Helpful infos

Hi, it was a pleasure speaking with Mrs Kimberley. She has been very kind, helpful and accurate. Reviewed on: 6th January 2026

Great company with personal service

Everyone I have spoken to at Saffron has been friendly and helpful. I’d especially like to highlight Lisa Howard for her exceptional customer service, helping me resolve issues before they become bigger problems. She has been great, very helpful and friendly - a credit to your company Reviewed on: 6th January 2026

The bank was helpful and professional in accommodati...

The bank was helpful and professional in accommodating a change to my mortgage date. The process was straightforward, and the support provided made everything easy and stress-free. Reviewed on: 2nd January 2026

A reminder about my 1 st mortgage payment

I got a reminder about my 1 st mortgage payment so I assumed that the DD had not been set up. Lisa explained the situation very clearly that it was only a reminder to ensure that the funds were available in my bank account Reviewed on: 29th December 2025

Very helpful and professional

Kim was very helpful in all senses giving me the products that were available to me. Reviewed on: 23rd December 2025

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