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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.66 (978 reviews)

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4.66

Based on 978 reviews, last reviewed 19th Mar 2026

29% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

4

We have built a house on land which cost 600k. We have built a house on land which cost 600k. We wanted a mortgage of 150k on a plot with a house valued at 2m plus. Saffron wanted to charge for sur... Read more Reviewed on: 19th March 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (978)

Excellent Customer Service

I spoke to Kim on the phone she was incredibly helpful and friendly in relation to a query I had about my mortgage with Saffron. Kim explained the process in detail so that I understood the next steps. All around excellent customer service. Reviewed on: 7th February 2025

When ever I need information about my Mortgage ,I re...

When ever I need information about my Mortgage ,I received clear and precise feedback from your Staff Reviewed on: 7th February 2025

Saffron - the number one Building Society

Lisa Holden has 10/10 customer service skills. Lisa had simplified things for me to better understand the process along with the next steps to get the re-mortgage over the line and in-place. I would highly recommend Saffron to all. (thank you dearly, Lisa) Reviewed on: 6th February 2025

Spoke to Gabbie Davis in the mortgage retention team...

Spoke to Gabbie Davis in the mortgage retention team who was extremely helpful and provided the required info and follow up straight away. Really appreciated the excellent customer service Reviewed on: 4th February 2025

Great Customer Service

Lisa was very helpful, providing great customer service for the query and answers, Reviewed on: 4th February 2025

Lisa Holden - Retentions Manager

I spoke to Lisa Holden. She was polite, knowledgeable, friendly and helpful. Reviewed on: 3rd February 2025

Clear explanation on options available, very helpful

Clear explanation on options available, very helpful Reviewed on: 31st January 2025

Very informative staff

Each member of the saffron team has been extremely helpful and informative. They have been responsive and timely on all communications. Reviewed on: 31st January 2025

Gabbie was great / do expats get a good deal?

Gabbie was a pleasure and easy to deal with. Being an expat (even though I was born and lived in the UK for 27 years) then I'm not sure we get much of a range of products and if they are very competitive rates Reviewed on: 30th January 2025

Customer service.

Really excellent customer service. Mortgage rates not always as competitive as other banks. Reviewed on: 30th January 2025

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