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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (1032 reviews)

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4.68

Based on 1,031 reviews, last reviewed 11th May 2026

14% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

4

Kim was a pleasure to deal Kim was a pleasure to deal with although initially I was a tad confused : maybe I did not express what I was stating clearly enough? But we got there ... Read more Reviewed on: 11th May 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1032)

Lovely advisor!

Lovely advisor! Polite and helpful. Reviewed on: 13th March 2025

Excellent customer service

All my phone calls about the mortgage have been dealt with in a very friendly, professional and helpful manner, although Kim was particularly brilliant today. I just wish the interest rates were a bit more competitive! Reviewed on: 13th March 2025

Very good customer service from Kim.

Very good customer service from Kim. She was clear, precise & concise. Reviewed on: 11th March 2025

Excellent response, extremely efficient and helpful

Excellent response, extremely efficient and helpful Reviewed on: 11th March 2025

Saffron have been very enjoyable to work with

Saffron have been very enjoyable to work with to date. They have been easy to make contact with and easy to speak with over email and phone. Reviewed on: 10th March 2025

Renewing mortgage, good service so far.

Renewing mortgage, good service so far. Reviewed on: 10th March 2025

Mortgage Query

Helpful friendly support, prompt action. Reviewed on: 10th March 2025

Lisa was super friendly and helpful

Lisa was super friendly and helpful Reviewed on: 7th March 2025

Amazing knowledge or understanding of my query

Lisa is very knowledgable and has superb understanding of the process I asked about. Thank you! Reviewed on: 7th March 2025

Great customer service from Mortgage Retentions

Lisa H of the Mortgage Retentions team was very knowledgeable, helpful and professional in the way she interacted with me. She very patiently listened and provided information on possible options once my fixed rate comes to an end, even the options that were more hypothetical in nature. This decision is one of the bigger financial decisions I have to make during my lifetime and I appreciate the time Lisa gave me. Reviewed on: 7th March 2025

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