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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.59 (896 reviews)

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4.63

Based on 896 reviews, last reviewed 29th Dec 2025

62% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

A reminder about my 1 st mortgage payment I got a reminder about my 1 st mortgage payment so I assumed that the DD had not been set up. Lisa explained the situation very clearly that it was on... Read more Reviewed on: 29th December 2025

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (896)

Straightforward interactions, no issues

Straightforward interactions, no issues Reviewed on: 21st October 2024

Friendly, easy and good value

Staff are always friendly, helpful and easy to access and use service. Reviewed on: 16th October 2024

Always helpful friendly and efficient.

Always helpful friendly and efficient. Someone phoned to check if I’d received information I was sent. I’ve not rated the value for money as excellent because I’ve not made a complete check of mortgages offered elsewhere but I think it’s at least good. Reviewed on: 11th October 2024

friendly and helpful customer service

friendly and helpful customer service Reviewed on: 8th October 2024

I like this business.

I like this business. Very good customer service - responding to phone calls, emails etc. Reasonable choice of products. Feels like a small but professional building society. Reviewed on: 8th October 2024

Lisa Howard was extremely helpful thank you.

Lisa Howard was amazing and made sure that I understood everything about my questions after my solicitor was not able to explain my questions. Lisa fully explained it and I now understand and came away happy and satisfied with the service from Lisa. Thank you. Reviewed on: 26th September 2024

A good mortgage at an excellent rate.

A good mortgage at an excellent rate. Reviewed on: 26th September 2024

Changing fixed rate deal

I changed my fixed rate deal to take advantage of the lower rates offered. This was dealt with within 24 hours which gave me considerable peace of mind. Reviewed on: 23rd September 2024

Helpful and friendly advisor

The advisor was very helpful, friendly and explained my options fully. Reviewed on: 22nd September 2024

Excellent customer service.

Excellent customer service. Phone is answered promptly and the person who answers is helpful and provides the information I need Reviewed on: 21st September 2024

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