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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.66 (978 reviews)

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4.66

Based on 978 reviews, last reviewed 19th Mar 2026

29% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

4

We have built a house on land which cost 600k. We have built a house on land which cost 600k. We wanted a mortgage of 150k on a plot with a house valued at 2m plus. Saffron wanted to charge for sur... Read more Reviewed on: 19th March 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (978)

Great service, clear communications.

Great service, clear communications. Thanks, Lisa. Mortgage rates seem rather high compared to competitors. Reviewed on: 14th February 2025

Excellent Customer Service

Experience with Saffron particularly around Customer Service has always been excellent. Patient and knowledgeable employees that are always happy to help. Reviewed on: 14th February 2025

Lady I spoke to on telephone was very helpful and po...

Lady I spoke to on telephone was very helpful and polite Reviewed on: 14th February 2025

Very helpful and polite advice.

Very helpful and polite advice. Able to answer all questions and deal promptly with our mortgage renewal. Reviewed on: 13th February 2025

Everyone was very helpful spoke well and we could un...

Everyone was very helpful spoke well and we could understand phone calls where returned promptly Reviewed on: 13th February 2025

Advisors have been friendly and helpful whenever I'v...

Advisors have been friendly and helpful whenever I've contacted the building society. They've given me the key information I need and the next steps Reviewed on: 13th February 2025

Helpful and understanding

The person I spoke to - Lisa Holden - was very understanding and helpful. My mortgage period was due to end, it came at a particularly difficult time for me (bereavement). Lisa was understanding and helped to extend the period to allow me some breathing space at a period of great difficulty for me. She was very helpful. Reviewed on: 12th February 2025

Anne Sleeper gave me excellent service over the phon...

Anne Sleeper gave me excellent service over the phone today Reviewed on: 12th February 2025

friendly quick advice

friendly quick advice, I have received all information I needed Reviewed on: 10th February 2025

Kimberly Willet who I spoke to on the phone was grea...

Kimberly Willet who I spoke to on the phone was great, very helpful. The live chat option was also good as this allowed me to speak to someone and they then rang me as I live in Qatar and I was having difficulties calling them Reviewed on: 7th February 2025

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