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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Helpful, friendly staff

Kim Willett was very helpful. Answered my queries efficiently. When there was a complication with setting up access she immediately emailed me to advise of the delay and how it would be resolved. Very positive experience. Reviewed on: 7th May 2025

Staff always helpful and friendly

Staff always helpful and friendly Reviewed on: 6th May 2025

Knowledgeable, friendly and very helpful.

Knowledgeable, friendly and very helpful. Reviewed on: 6th May 2025

Lisa Howard was outstanding.

Lisa Howard was outstanding. She was aware of the seriousness of our situation and made sure we understood what was required and supported us throughout the whole process. Taking time to liaise and communicate with all other parties involved. I cannot thank her enough and recommend her without reservation Reviewed on: 6th May 2025

Saffron customer service are friendly and very helpful

Saffron customer service are friendly and very helpful Reviewed on: 6th May 2025

Lovely conversation very helpful

Lovely conversation with Anna, who totally understood the various options I was considering. She gave advice and was really helpful together with a great demeanour. Reviewed on: 2nd May 2025

Lisa was very helpful and friendly

Lisa was very helpful and friendly Reviewed on: 30th April 2025

Helpful staff.

Rosanna was extremely helpful, informative, patient and friendly. She was able to answer all my queries. Reviewed on: 29th April 2025

Excellent service by both both Lisa’s Lisa Howard an...

Excellent service by both both Lisa’s Lisa Howard and Lisa Holden. They helped me so much arching my mortgage product. Nothing was too much trouble for them Reviewed on: 29th April 2025

Lisa Holden was excellent throughout the call, very...

Lisa Holden was excellent throughout the call, very personable, knowledgeable and a pleasure to deal with. Reviewed on: 28th April 2025

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