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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.59 (897 reviews)

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4.63

Based on 897 reviews, last reviewed 2nd Jan 2026

61% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

The bank was helpful and professional in accommodati... The bank was helpful and professional in accommodating a change to my mortgage date. The process was straightforward, and the support provided made ev... Read more Reviewed on: 2nd January 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (897)

Great, nice and easy mortgage provider

Kim was great, looked into my file and updated the necessary details. Reviewed on: 7th November 2024

Customer Experience

Overall extremely slow - it took several (on average 5) before anything sent to you was even looked at never mind actioned. This gave rise to a very poor and stressful customer experience. And then there was delay at your end setting up the DD - resulting in a warning letter from your collections department! Not a good introduction to Saffron. Reviewed on: 7th November 2024

Excellent customer service.

Excellent customer service. Knowledgeable polite and friendly and easy availability compared to other banks Reviewed on: 5th November 2024

Nice agents.

Nice agents. Everything clear from the start Reviewed on: 4th November 2024

Swift and efficient service in changing mortgage con...

Swift and efficient service in changing mortgage contract Reviewed on: 1st November 2024

Overall happy with my experience so far.

Overall happy with my experience so far. Reviewed on: 29th October 2024

It took months and months to sort out

It took months and months to sort out what was a simple morgage. You did not tailor the asks on the requirements to suit the house I was buying Reviewed on: 28th October 2024

Excellent timely contact well in advance of switch.

Excellent timely contact well in advance of switch. Always replied to promptly with the info requested Reviewed on: 28th October 2024

Charged me the earth which intern lead to me losing...

Charged me the earth which intern lead to me losing my house Reviewed on: 28th October 2024

Courteous and efficient service and always professio...

Courteous and efficient service and always professional assistance with any queries or requests Reviewed on: 25th October 2024

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