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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1125 reviews)

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4.75

Based on 1,124 reviews, last reviewed 8th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Great service It was really easy to get to speak to the right person, there was no waiting time and my query was dealt with immediately. Reviewed on: 8th September 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

Verified source

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Review Saffron Building Society: Mortgages now

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Saffron Building Society Mortgages reviews (1125)

Lisa the Hero.

Lisa Howard is an absolute asset to your company. The Communication from underwriters was ok, and the fees are expected, but Lisa Howard is exceptional. One of the few people ive dealt with in customer service who seems to genuinely care about the lives of customers. She is personable, informative and most importantly - seems a genuinely decent person. Having worked in customer service before, i know from experience the job is very rarely about outcomes - particularly those you cant control. Its about making customers feel like someone is actually interested in solving their problem and is doing their level best, which is exactly how i felt. 5* for Lisa. Give her some of the extra mortgage fees im giving you... Reviewed on: 2nd June 2025

Mortgage Product Review

Kim Willett was superb . She was very informative and helpful . She also had a cheerful voice which was nice to hear . Kim is a credit to the Saffron Team . Well done ! Reviewed on: 30th May 2025

Mortgage retention

Firstly, you can speak to someone with very little effort, then your are dealt with great customer service and information is passed on with clarity and knowledge. all around service is excellent. Reviewed on: 30th May 2025

Super efficient and helpful.

Super efficient and helpful. Kim kept me up to date throughout and was really proactive. Reviewed on: 30th May 2025

Very friendly, knowledgeable, received all informati...

Very friendly, knowledgeable, received all information I've asked for Reviewed on: 29th May 2025

My new mortgage offers

My new mortgage offers were presented clearly and concise over the telephone, along with the new signing procedures. Reviewed on: 29th May 2025

Very friendly lady easy to talk to

Very friendly lady easy to talk to Reviewed on: 28th May 2025

Amazing service - Thank you

Amazing customer service, The person was polite and carried out my request with ease. Very pleasant experience, very unusual these days in general customer service especially with banks, but today gave me hope there’s still fantastic customer service out there. The employee I spoke with is an asset if they treat every customer as I was treated today. Many Thanks. Reviewed on: 28th May 2025

Needed to switch mortgage we where reminded by post...

Needed to switch mortgage we where reminded by post and when I called to change the service Kim was very helpful and was an easy service Reviewed on: 28th May 2025

Great service, all information was provided

Great service, all information was provided Reviewed on: 27th May 2025

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