Write a review

Go to business site

Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (1032 reviews)

View other Saffron Building Society products

4.68

Based on 1,031 reviews, last reviewed 11th May 2026

14% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

4

Kim was a pleasure to deal Kim was a pleasure to deal with although initially I was a tad confused : maybe I did not express what I was stating clearly enough? But we got there ... Read more Reviewed on: 11th May 2026

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

Visit provider site Read all reviews Write a review

About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Review Saffron Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Saffron Building Society Mortgages reviews (1032)

Great service happy to deal with you

Great service happy to deal with you Reviewed on: 27th March 2025

Lisa Howard was lovely, kind and listened to the ite...

Lisa Howard was lovely, kind and listened to the items I needed help with and then added further value by signposting me to online acccount so I can view my information. She spoken in a kind way that helped me understand everything clearly. Reviewed on: 27th March 2025

great customer service

i found the person who answered my call to be courteous and very professional in her handling of my query. Reviewed on: 27th March 2025

Amazing!

Amazing! Great help all staff I spoke to Reviewed on: 26th March 2025

Very professional and helpful.

Very professional and helpful. I will recommend Kim as a very good mortgage broker for the needs I wanted at this time Reviewed on: 26th March 2025

Good advice supplied.

Good service supplied over the telephone, clear and accurate advice given. A little surprised that the head office was closed on Tuesday 25th March and yet the web site did not seem to have a message to say so. The web site did detail some specific branch closures but not the head office. Meant I did waste some time on the 24th March trying to access telephone advice. Reviewed on: 26th March 2025

Speedy, clear, friendly and professional c...

Speedy responses with clear, friendly and professional communication. Reviewed on: 25th March 2025

I have called mortgage services on several occasions...

I have called mortgage services on several occasions and Lisa Howard and Anne Sleeper have always been so helpful and friendly. This is my 1st self build mortgage and today I spoke with Lisa. Lisa today went above and beyond to answer my questions in full. She even spoke with other departments to find out some of my answers for n regard to once my self build completes with next steps and mortgage options available. I can honestly say that speaking with Lisa and her colleagues is always a pleasure and so easy, never rushed or past around departments they always go the extra mile to ensure they do their best to make a daunting process feel more reassuring. I can not rate them high enough as always there to help. Please can you past my feedback to them as they really do deserve to know how amazing their service is in supporting Saffron clients on their 1st self build. Thank you so much for all your support. If you are thinking of a self build mortgage this the lender to go to as no automated calls just real people to talk too willing to support and go the extra mile. Reviewed on: 24th March 2025

Very helpful, many thanks, no i must'nt do anything!

Very helpful, many thanks, no i must'nt do anything!!!! Reviewed on: 24th March 2025

Kim was very helpful.

Kim was very helpful. System would not allow me to give husbands email address to do docusign which is frustrating. But that is a system issue not Kim’s fault. Reviewed on: 24th March 2025

Do you have a different Saffron Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Molo Finance 4.86 from 41 reviews
Tracker Rate Mortgage
from Newcastle Building Society 4.00 from 1 reviews
Mortgage
from Lloyds Bank 3.20 from 45 reviews

Want to see more from Saffron Building Society?

Savings
from Saffron Building Society 4.77 from 6630 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub