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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Staff were helpful and informative

Staff were helpful and informative Reviewed on: 10th April 2025

Excellent customer service from Lisa.

Excellent customer service from Lisa. She was helpful with all of her answers Reviewed on: 9th April 2025

Professional and informative.

Professional and informative. Consultant contacted me as soon as I requested to be contacted and was able to provide me with all the information necessary for me to make decisisons Reviewed on: 9th April 2025

The lady was very polite and helpful and answered al...

The lady was very polite and helpful and answered all my questions. Reviewed on: 9th April 2025

Pleasant friendly staff.

Pleasant friendly staff. Thank you Reviewed on: 9th April 2025

Polite and efficient service

The Mortgage Advisor I spoke to was very polite, friendly and informative. There was a particularly complicated query regarding repayment amounts and interest rates that she took the time to investigate with her colleagues. Reviewed on: 9th April 2025

Kim is amazing , her knowledge has been very helpful

Kim is amazing , her knowledge has been very helpful Reviewed on: 8th April 2025

Lisa was very helpful with numerous enquiries

Lisa was very helpful with numerous enquiries Reviewed on: 8th April 2025

Telephone call with Kim Willets

I dealt with Kim Willets who was incredibly professional and thorough. The subject matter wasn't particularly cheery but Kim went through the process in meticulous detail always being clear to guide me so I knew what we were doing and why. Reviewed on: 8th April 2025

Always positive experiences.

Always positive experiences. Helpful information, clearly explained. Reviewed on: 5th April 2025

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