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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Advisor was knowledgeable, friendly and helpful

Advisor was knowledgeable, friendly and helpful Reviewed on: 5th April 2025

very good!

Allan’s head incredibly clear and helpful in adjusting my DD to a larger amount of Reviewed on: 4th April 2025

First Class Service

Great professional service provided by Lisa Holden. Thank you and please keep up the high standard Reviewed on: 2nd April 2025

Kim was amazingly helpful, very polite and friendly...

Kim was amazingly helpful, very polite and friendly manner! Reviewed on: 2nd April 2025

Fabulous news today!

Generally, I have been delighted with the granting and handling of our fixed rate mortgage to 85 my age. A positive and helpful experience. I have to say that the porting of this small mortgage, less than 10% of the value of our purchase, has been messy, mainly because of the surveyor you deployed on this and a previous property we rejected. Your software Egress also needs improvement, especially in handling attachments [from an Apple iMac?]. The icing on a nice cake was your discovery of your own error and the return of the wrongly taken redemption penalty: very well done on that - and thanks for calling not just writing. Reviewed on: 2nd April 2025

Very easy experience and knowledgeable people to tal...

Very easy experience and knowledgeable people to talk to. Excellent service Reviewed on: 1st April 2025

Yes was reviewing my mortgage Got a bit confused Bu...

Yes was reviewing my mortgage Got a bit confused But all sorted now thank you Reviewed on: 1st April 2025

Liz helped me a lot.

Liz helped me a lot. Her service was perfect. She an excellent employee. A value for Saffron !!! Reviewed on: 31st March 2025

Very polite friendly and efficient answering my ques...

Very polite friendly and efficient answering my questions with excellent clarity. Reviewed on: 28th March 2025

Kim was great on the call this morning.

Kim was great on the call this morning. Very helpful. However getting the self-build mortgage approved was very painful. This combined with the poor rates means I am unlikely to remortgage with saffron Reviewed on: 28th March 2025

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