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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (1032 reviews)

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4.68

Based on 1,031 reviews, last reviewed 11th May 2026

14% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

4

Kim was a pleasure to deal Kim was a pleasure to deal with although initially I was a tad confused : maybe I did not express what I was stating clearly enough? But we got there ... Read more Reviewed on: 11th May 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1032)

Kim was very helpful and patient on the phone and ex...

Kim was very helpful and patient on the phone and explained my options clearly Reviewed on: 28th February 2025

I’ve been dealing with Helen Coe for approx 12 month...

I’ve been dealing with Helen Coe for approx 12 months and during that period she has dealt with me/account empathetically, with understanding and professionally. She has been fantastic! Reviewed on: 28th February 2025

Excellent customer service provided by Lisa

Lisa provided an excellent customer service to me this morning. She was so helpful and provided all what I needed. She was professional, friendly and helpful. Thank you Reviewed on: 27th February 2025

Kim Willet was knowledgeable and helpful.

Kim Willet was knowledgeable and helpful. Reviewed on: 26th February 2025

Lisa Howard was exceptionally helpful and sorted out...

Lisa Howard was exceptionally helpful and sorted out my problem very efficiently. Reviewed on: 25th February 2025

Spoke to Lisa who was excellent, very helpful and di...

Spoke to Lisa who was excellent, very helpful and displays great customer service. Hope I get her again to help when I need it. Reviewed on: 25th February 2025

Friendly and helpful advice Provided information req...

Friendly and helpful advice Provided information required Reviewed on: 24th February 2025

No troubles with Saffron, staff are very knowledgeab...

No troubles with Saffron, staff are very knowledgeable with their mortgages and very polite advising clients on new mortgage rates. Although disappointed my rates changed from a 2 year discount of 2.7% to 2.1% whiles receiving my mortgage offer this has forced me to look at other mortgage deals. Also disappointed Saffron do not offer a 2 year fixed rate for Expat BTL. Reviewed on: 22nd February 2025

Leon Walker and Anne Sleeper

Leon Walker, who dealt with our case originally, was incredibly supportive and very helpful. He guided us through the process and helped push our case through. Anne Sleeper, who picked up our case and managed our payments, was an absolute delight. I was very stressed about getting our next payment - Anne was so supportive and helped me get everything I needed. She also stayed late to ensure everything got to the underwriter to be reviewed the next day. Reviewed on: 21st February 2025

Very helpful and solved the problem at Hand

Very helpful and solved the problem at Hand Reviewed on: 21st February 2025

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