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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.31 (499 reviews)

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4.32

Based on 499 reviews, last reviewed 7th Feb 2025

74% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

69%

13%

Latest highest rating:

5

Kimberly Willet who I spoke to on the phone was grea... Kimberly Willet who I spoke to on the phone was great, very helpful. The live chat option was also good as this allowed me to speak to someone and the... Read more Reviewed on: 7th February 2025

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Buying a new home is an exciting time for anyone, but finding the right mortgage product can be difficult. We collect Saffron Building Society mortgage reviews to help you make an informed decision when finding the right lender for you.

Saffron Building Society is a mutual organisation offering a wide range of mortgage products. Before taking out a mortgage product make sure that you’re confident with the terms, conditions and interest rates. Always consult the lender or an independent advisor if you need help understanding your options.

Are you interested in Saffron Building Society mortgages? Find out what mortgage products borrowers have taken out and if they have been satisfied with their choice. Learn more about the application process and customer service. Find out if borrowers would recommend the Society. All of this and more can be found in our Saffron Building Society mortgage reviews.

Did Saffron Building Society help you buy your dream home? Tell us about your experience with the lender. Was the application process easy to understand? Was the team at Saffron Building Society friendly and helpful? Has the lender kept you up to date with any important mortgage news or changes? Would you recommend the lender and mortgage product to family and friends? Whether good or bad, write an honest Saffron Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Saffron Building Society Mortgages reviews (499)

Review of the Saffron Building Society, Mortgages:

Good friendly phone conversation

Good friendly phone conversation Reviewed on: 17th January 2025

Good on day to day stuff

On day to day interactions the service personnel have always been very helpful. I was less impressed however with the assistance I received when looking at refinancing the mortgage. Reviewed on: 30th May 2024

My view of Saffron BS

The staff are excellent and it is great to be able to talk to a person direct. It also helps that the calls are not dealt with by a overseas call centre. Saffron offer an excellent service but you do have to accept paying slightly higher costs for this. Reviewed on: 30th May 2024

We had to renew our mortgage product.

We had to renew our mortgage product. My overall experience was good. Reviewed on: 22nd May 2024

Great company

Great company, enabled us to purchase our first home. As a young couple with 2 small children it was almost impossible to purchase a house but Saffron made it happen for us Reviewed on: 21st May 2024

Helpful and understanding

Having lost my husband and left with financial issues, Saffron Building Society have been brilliant in helping me through a very difficult journey in my life. I can’t speak too highly of the service I have received. Reviewed on: 20th May 2024

Fixed term ends in 6 months but I can't get a new de...

Fixed term ends in 6 months but I can't get a new deal from you for another 3 months. I am looking to get a new deal now so will have to look elsewhere. Reviewed on: 20th May 2024

Great Staff

Your staff are both friendly and helpful. I feel they are a little let down by the IT, however, I have not used the app so I cannot give you feedback on that service. Egress seems to have issues with handling files. Reviewed on: 20th May 2024

Customer service from Lisa

Lisa was lovely to speak to, very polite and understanding of it can be financially difficult at the moment. Mentioned that she had to manage my expectations but at the same time would do her best to do what she could Reviewed on: 18th May 2024

Continuity of care and attention.

Continuity of care and attention. Speaking to the same person year after year, in particular Rosanna, making me feel valued and looked after. Have always felt like Saffron care that I am happy with the product Reviewed on: 13th May 2024

Product switch was easy

Product switch was easy and talking to a real person every time is how it should be done!! Reviewed on: 8th May 2024

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