Write a review

Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.27 (456 reviews)

View other Saffron Building Society products

4.30

Based on 456 reviews, last reviewed 18th Dec 2024

4% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

66%

14%

Latest highest rating:

5

Great app and top customer service. I was a member years ago then closed my accounts when I needed the money after moving from Birmingham to Portsmouth.and they accepted to reopen my acc... Read more Reviewed on: 11th December 2024

Latest lowest rating:

1

Hard work, changing criteria and ZERO flexibility Hard work (which isn't an issue), however the changing of criteria is hard to stomach. Also the speed they do things is mind blowing, rather than aski... Read more Reviewed on: 18th December 2024

Read all reviews See your review

About this product

Buying a new home is an exciting time for anyone, but finding the right mortgage product can be difficult. We collect Saffron Building Society mortgage reviews to help you make an informed decision when finding the right lender for you.

Saffron Building Society is a mutual organisation offering a wide range of mortgage products. Before taking out a mortgage product make sure that you’re confident with the terms, conditions and interest rates. Always consult the lender or an independent advisor if you need help understanding your options.

Are you interested in Saffron Building Society mortgages? Find out what mortgage products borrowers have taken out and if they have been satisfied with their choice. Learn more about the application process and customer service. Find out if borrowers would recommend the Society. All of this and more can be found in our Saffron Building Society mortgage reviews.

Did Saffron Building Society help you buy your dream home? Tell us about your experience with the lender. Was the application process easy to understand? Was the team at Saffron Building Society friendly and helpful? Has the lender kept you up to date with any important mortgage news or changes? Would you recommend the lender and mortgage product to family and friends? Whether good or bad, write an honest Saffron Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Saffron Building Society Mortgages reviews (456)

Review of the Saffron Building Society, Mortgages:

Great app and top customer service.

I was a member years ago then closed my accounts when I needed the money after moving from Birmingham to Portsmouth.and they accepted to reopen my account and the app is not lpleasant. Reviewed on: 11th December 2024

! This was exemplary service, the best!

Lisa and Leon were most helpful, understanding and they had real personalities.,It was a joy to speak to them both. Reviewed on: 17th June 2024

Overall,ok.

Overall,ok.Clarified my options in a straight forward manner. Reviewed on: 9th June 2024

Lack of follow up to enquiry

Called in last Friday and despite 2 attempts to register for online access I was not being any login details. Spoke to CSA who said there was an IT issue and would revert back on Monday / Tuesday. Still no feedback received Reviewed on: 7th June 2024

Excellent customer service from Lisa

Lisa Howard from mortgage services is amazing, she give’s a friendly and professional service. Reviewed on: 6th June 2024

I had a very good experience with the retention team...

I had a very good experience with the retention team for switching my product. First experience was with Leon who was friendly and informative and went through the details about why he has recommended this product to me and secondly with Lisa in the absence of Leon who has been friendly and also aware of my situation and help me solved it quickly. Reviewed on: 5th June 2024

Application to extend mortgage refused

Your representative was very helpful but was constrained by your ridiculous policy regarding affordability I applied to extend my mortgage by two years I currently have a pension pot of £250000 but because I drawdown it apparently only equates to £9K pa income I draw down £6K per month Reviewed on: 4th June 2024

Accomodating Lender

I've got a mortgage from Saffron. It did take some time due to the complexity of the loan but the staff was very accommodating and helpful. Reviewed on: 30th May 2024

Good on day to day stuff

On day to day interactions the service personnel have always been very helpful. I was less impressed however with the assistance I received when looking at refinancing the mortgage. Reviewed on: 30th May 2024

My view of Saffron BS

The staff are excellent and it is great to be able to talk to a person direct. It also helps that the calls are not dealt with by a overseas call centre. Saffron offer an excellent service but you do have to accept paying slightly higher costs for this. Reviewed on: 30th May 2024

We had to renew our mortgage product.

We had to renew our mortgage product. My overall experience was good. Reviewed on: 22nd May 2024

Do you have a different Saffron Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

Saffron Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub