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Saffron Building Society: Mortgages reviews

View other Saffron Building Society products
4.75
Based on 1,084 reviews, last reviewed 10th Jul 2026
15% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
82%
See only 4 star reviews
9%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026
Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026
Verified source
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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Good Friendly mortgage company

5
I Have been with Saffron b.s. over 10 years and i found very helpfull especially when i asked them to extend my loan term. Reviewed on: 19th May 2025

Staff are always very helpful and get queries resolv...

5
Staff are always very helpful and get queries resolved there and then. Reviewed on: 19th May 2025

Very helpful advice on issue around fixing rates

5
Very helpful advice on issue around fixing rates Reviewed on: 19th May 2025

Understanding listening and helpful staff

5
I think I spoke to a lady today called Cloe about my mortgage. She was so helpful and understanding. She just made me feel so much better. Although I had to digest some of the information and called back later she was just as helpful. She explained so much in such a simple way. I have always found the staff very accommodating. Reviewed on: 16th May 2025

Kim was very helpful when discussing new products

5
Kim was very helpful when discussing new products Reviewed on: 16th May 2025

Excellent service, but high cost.

5
The customer service is excellent. Friendly, knowledgeable and efficient staff that really helped and got stuff done. Lisa was particularly good. the rates themselves remain high. Higher than competition. The reason I stay is for convenience. Hence high rating, but would not recommend. Reviewed on: 16th May 2025

Excellent service

5
The agent provided the information I needed in order to make an informed assessment of the options available for my renewal in a very proficient manner . Reviewed on: 16th May 2025

Product switch enquiry

5
Spoke with Rosanna about a product switch. She was friendly helpful and clear about the next steps in the process. Offered me a phone call with an advisor (which I declined) and emailed me the product list (as requested) immediately after our call ended. Reviewed on: 15th May 2025

Excellent service

5
Very efficient and easy to navigate the information Reviewed on: 15th May 2025

Excellent unbeatable service by far the best

5
Excellent unbeatable service by far the best Reviewed on: 15th May 2025

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