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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Lisa, the mortgage officer was very helpful and polite.

Lisa, the mortgage officer was very helpful and polite. She explained the process very clearly to me. Reviewed on: 27th May 2025

I’m staying with Saffron again!

Excellent retention service and great value! Reviewed on: 23rd May 2025

It was informative and prevented me from remortgagin...

It was informative and prevented me from remortgaging elsewhere Reviewed on: 22nd May 2025

Excellent customer service. Thank you Lisa!

Lisa, the customer service agent was most helpful. She provided sound and clear advice which helped me with my decision making. Unlike many lending institutions today it is a pleasure to discuss issues with an informed and helpful human being! Reviewed on: 22nd May 2025

I spoke to a very helpful member of staff

I spoke to a very helpful member of staff Reviewed on: 22nd May 2025

Kim Willet who walked me through and explained the p...

Kim Willet who walked me through and explained the products I was interested in did so with wonderful personality, patience and clarity. Saffron has always been a great experience over the years I have been with them! Reviewed on: 21st May 2025

prompt response and clear advice throughout

prompt response and clear advice throughout Reviewed on: 21st May 2025

Great service.

Great service. Would highly recommend. Reviewed on: 21st May 2025

Information

Friendly help regarding product information. Reviewed on: 21st May 2025

Super helpful and informative.

Super helpful and informative. Really friendly and personable. Reviewed on: 19th May 2025

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