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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Mortgage Product Review

Kim Willett was superb . She was very informative and helpful . She also had a cheerful voice which was nice to hear . Kim is a credit to the Saffron Team . Well done ! Reviewed on: 30th May 2025

Mortgage retention

Firstly, you can speak to someone with very little effort, then your are dealt with great customer service and information is passed on with clarity and knowledge. all around service is excellent. Reviewed on: 30th May 2025

Super efficient and helpful.

Super efficient and helpful. Kim kept me up to date throughout and was really proactive. Reviewed on: 30th May 2025

Very friendly, knowledgeable, received all informati...

Very friendly, knowledgeable, received all information I've asked for Reviewed on: 29th May 2025

My new mortgage offers

My new mortgage offers were presented clearly and concise over the telephone, along with the new signing procedures. Reviewed on: 29th May 2025

Very friendly lady easy to talk to

Very friendly lady easy to talk to Reviewed on: 28th May 2025

Amazing service - Thank you

Amazing customer service, The person was polite and carried out my request with ease. Very pleasant experience, very unusual these days in general customer service especially with banks, but today gave me hope there’s still fantastic customer service out there. The employee I spoke with is an asset if they treat every customer as I was treated today. Many Thanks. Reviewed on: 28th May 2025

Needed to switch mortgage we where reminded by post...

Needed to switch mortgage we where reminded by post and when I called to change the service Kim was very helpful and was an easy service Reviewed on: 28th May 2025

Great service, all information was provided

Great service, all information was provided Reviewed on: 27th May 2025

Questions on porting mortgage

I had some questions around porting my mortgage and Kim Willett was extremely helpful and knowledgeable on the different options and practical considerations. I was very impressed with the service. Reviewed on: 27th May 2025

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