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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

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Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Retention rates should be better than those of new c...

Retention rates should be better than those of new customers Reviewed on: 9th June 2025

Product switch mortgages

Great call re mortgage product switch Reviewed on: 9th June 2025

Kimberly Willett dealt with my enquiry really well

Kimberly Willett dealt with my enquiry really well Reviewed on: 9th June 2025

Thank You Kim!

Just wanted to say a big thank you to you, Kim was incredibly kind and helpful in walking me through the Saffron Building website. She explained the available products in such a clear and straightforward way. while the available products are on the pricier side compare to peer, Kim kindness and tone of voice made a big difference. Reviewed on: 9th June 2025

Took such a long time to get through the hoops of ge...

Took such a long time to get through the hoops of getting the mortgage in the first place, relevant paperwork we supplied kept running out of date and we had to keep starting again- we nearly lost the property. In fact, it was only when we told our agent to forget it and find another lender that you approved our application immediately. Reviewed on: 5th June 2025

Very Friendly, helpful service as always.

Very Friendly, helpful service as always. The only building society/bank where you can actually speak to a British person, who can help you without being transferred to 10 million different non english speaking random people who just pass you on to someone else. NOONE at Saffron has ever failed to help me and I am a pain, as I am always wanting to no someone. The ONLY challenging thing with Saffron is that I keep asking to have the info emailed to access the saffron APP but the email never arrives. No matter, because I can ring Saffron and be helped that way. Brilliant service - thank you all very much :-) Reviewed on: 4th June 2025

Lisa and staff very informative and friendly always...

Lisa and staff very informative and friendly always welling to help Reviewed on: 4th June 2025

Excellent service I contacted Saffron B S to port my...

Excellent service I contacted Saffron B S to port my existing Mortgage and apply for a Top Up to buy a new build house, I spoke to Kimberley Willett, Retentions Adviser who went through everything that was needed to apply for the Mortgage, Kim gave me advice on the options available to me and went through everything with me! Much appreciated ! Reviewed on: 3rd June 2025

Customer Service Experiences

I needed to speak to someone on about 4-5 occasions during the last 5 months and much to my surprise I always got the same person. This gave me much confidence in the service. It felt like dealing with a family run company where my concerns were important Reviewed on: 3rd June 2025

Lisa the Hero.

Lisa Howard is an absolute asset to your company. The Communication from underwriters was ok, and the fees are expected, but Lisa Howard is exceptional. One of the few people ive dealt with in customer service who seems to genuinely care about the lives of customers. She is personable, informative and most importantly - seems a genuinely decent person. Having worked in customer service before, i know from experience the job is very rarely about outcomes - particularly those you cant control. Its about making customers feel like someone is actually interested in solving their problem and is doing their level best, which is exactly how i felt. 5* for Lisa. Give her some of the extra mortgage fees im giving you... Reviewed on: 2nd June 2025

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