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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (1031 reviews)

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4.68

Based on 1,031 reviews, last reviewed 11th May 2026

14% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

4

Kim was a pleasure to deal Kim was a pleasure to deal with although initially I was a tad confused : maybe I did not express what I was stating clearly enough? But we got there ... Read more Reviewed on: 11th May 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1031)

Always an easy experience.

Always an easy experience. Very helpful Reviewed on: 13th May 2025

Friendly and helpful but limited options

The person I spoke to today was friendly and helpful and understood my needs. However, I am a little disappointed with the options open to me as I will probably have to be tied into a 2 year deal at a fixed rate that is higher than I currently pay, and which will probably look even worse as interest rates continue to fall. I would have preferred a tracker at a more comparable rate to that which I am currently on. Reviewed on: 13th May 2025

Very stressful time trying to remove name off mortga...

Very stressful time trying to remove name off mortgage, but saffron led me confidently through all stages. Reviewed on: 13th May 2025

Staff were polite and helpful and the phone was answ...

Staff were polite and helpful and the phone was answered immediately without lots of recorded messages containing useless information. Reviewed on: 9th May 2025

Lisa Holden is fantastic.

Lisa Holden is fantastic. I have spoken to her a few time and her support, mannerism and empathy is exceptional Reviewed on: 9th May 2025

Friendly and helpful

I received great customer service from Lisa and Leon, both were very helpful and friendly, nothing too much trouble. Reviewed on: 8th May 2025

Very good the lady was very nice and helpful 5/5...

Very good the lady was very nice and helpful 5/5 Reviewed on: 8th May 2025

Helpful, friendly staff

Kim Willett was very helpful. Answered my queries efficiently. When there was a complication with setting up access she immediately emailed me to advise of the delay and how it would be resolved. Very positive experience. Reviewed on: 7th May 2025

Staff always helpful and friendly

Staff always helpful and friendly Reviewed on: 6th May 2025

Knowledgeable, friendly and very helpful.

Knowledgeable, friendly and very helpful. Reviewed on: 6th May 2025

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