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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

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Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Getting to speak to an actual person was really good...

Getting to speak to an actual person was really good and not waiting to get through was brilliant. Kim was excellent and went through my renewing or changing my mortgage options with very clear outcomes and numbers to go away and think about- thanks Kim Reviewed on: 12th June 2025

Suppled all the information I needed

Suppled all the information I needed Reviewed on: 12th June 2025

Easy to deal with , my call answered promptly and th...

Easy to deal with , my call answered promptly and the lady had a great knowledge of the products Reviewed on: 12th June 2025

As a b2l landlord I have been disappointed with the...

As a b2l landlord I have been disappointed with the high product transfer rates in comparison to other lenders. Reviewed on: 10th June 2025

Clear and efficient advice

the advisor was very helpful WHEN i eventually got through on the phone and answered all my queries efficiently and clearly. However the phone line was very annoying. I had to call about fur times before I actually managed to get through to anyone. On the first three occasions it kept on repeating the options even after I pressed the correct one - it just acted like I hadn't not. Very frustrating. Reviewed on: 10th June 2025

Thank you

Very clear and straight forward advice from retentions adviser Kim Willett. Reviewed on: 10th June 2025

Leon walker was a great adviser.

Leon was great, even with challenging underwriters not looking at past history and loyalty. Reviewed on: 10th June 2025

Leon was Fantastic and did the best for us.

Leon was Fantastic and did the best for us. Reviewed on: 10th June 2025

Helpful and Efficient

Very helpful answered questions I had very quickly and efficiently. also offered to send email with the information I needed and sent it immediately. Reviewed on: 10th June 2025

Thank you Saffron Building Society Team

I have had quite a journey with Saffron & the fire cladding safety works affecting my eligibility for a loan. Throughout the arduous process I found Lisa & Kim so calm, supportive & really clarified things for me & put me at ease with their approach. Also thank you to Saffron Building Society as a whole for supporting us during this whole cladding nightmare. Reviewed on: 9th June 2025

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