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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

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Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Mortgage query

My query was professionally dealt with Reviewed on: 20th June 2025

Professional customer service

Professional customer service - i.e clear and knowledgable Reviewed on: 18th June 2025

I have been with the bank over 5 years and they had...

I have been with the bank over 5 years and they had the wrong email address for me. Reviewed on: 16th June 2025

The lady I communicated with was both informative an...

The lady I communicated with was both informative and precise. Reviewed on: 16th June 2025

Staff member knowledglable and patient

Staff member knowledglable and patient Reviewed on: 16th June 2025

Lisa was incredibly knowledgeable and attentive, gui...

Lisa was incredibly knowledgeable and attentive, guiding me patiently through my myriad mortgage queries with clear explanations and insightful advice. Her expertise made the complex process feel much more manageable, and I truly appreciated her support every step of the way. Reviewed on: 16th June 2025

Great customer service

The support from Lisa Howard in the mortgage department was great! Helped to address all my issues. Saffrons mortgage rates are high hence the lower score Reviewed on: 16th June 2025

Easy and friendly would recommend

Easy and friendly would recommend Reviewed on: 13th June 2025

Great advice from knowledgeable team

Kim gave me great advice on my options for updating my mortgage. Explained the everything clearly to allow me to make my own decision. Overall a great service. Reviewed on: 13th June 2025

Excellent experience throughout.

Excellent experience throughout. Lisa Howard has always been approachable, and incredibly responsive. Reviewed on: 12th June 2025

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