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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.55 (3584 reviews)

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4.47

Based on 3,584 reviews, last reviewed 20th Dec 2024

8% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

75%

13%

Latest highest rating:

5

SavingsAdvice Ian Clibben from the Royston branch gave me some good advice about ISA savings account of which i have signed up to. Reviewed on: 20th December 2024

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (3584)

Review of the Saffron Building Society, Savings:

Always friendly and helpful.

Always friendly and helpful. Sometimes a bit short staffed! Reviewed on: 11th December 2024

Cashier knowledge

Pleasant cashier but gave me wrong interest rate Reviewed on: 28th October 2024

online services help

Had to contact as could access online services. Got led through the process and my access resolved. Reviewed on: 28th October 2024

All staff are very friendly and helpful.

All staff are very friendly and helpful.Also very friendly. Reviewed on: 28th October 2024

Excellent staff

Only dealings I have are with in branch staff and they have always been polite and very helpful. Reviewed on: 28th October 2024

Excellent interest rates.

Excellent interest rates. Always very helpful with queries. Reviewed on: 28th October 2024

Good customer rewards and easy to open accounts

Good customer rewards and easy to open accounts Reviewed on: 28th October 2024

Savings Account Advice

Enquired about savings accounts and got all the information I needed to make an informed decision. Reviewed on: 28th October 2024

Need more staff...

One customer in front of me, at the counter when I entered. 30 minutes before I was finished..Only one person dealing with customers....supervised as only a new starter. Reviewed on: 28th October 2024

Unclear email instructions.

You sent me an email to say that my ISA was about to mature. I decided to act promptly and tried to give maturity instructions on line. Had problems logging in and phoned you, helpful lady got the problem resolved, but still no box for maturity instruction. Phoned again and was told that you can not give online instruction until 14 days before maturity, but this was not stated in the email. Then transferred and was (hopefully) able to give instruction on the phone. Needs a bit of a tidy up. Reviewed on: 28th October 2024

Very happy to help!

I went in to local branch with an enquiry and was greeted promptly and efficiently helped to resolve my enquiry to a successful conclusion. I left fully updated and having updated my savings account to a higher saving rate and much clearer on how I can save and access the account going forward. Reviewed on: 28th October 2024

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