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Paul W

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Review of the Saffron Building Society, Savings:

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Unclear email instructions.

You sent me an email to say that my ISA was about to mature. I decided to act promptly and tried to give maturity instructions on line. Had problems logging in and phoned you, helpful lady got the problem resolved, but still no box for maturity instruction. Phoned again and was told that you can not give online instruction until 14 days before maturity, but this was not stated in the email. Then transferred and was (hopefully) able to give instruction on the phone. Needs a bit of a tidy up. Reviewed on: 28th October 2024

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