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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.55 (3585 reviews)

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4.48

Based on 3,585 reviews, last reviewed 4th Jan 2025

29% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

75%

13%

Latest highest rating:

5

Job done Achieved my objective - the staff member was friendly (without being overly familiar), friendly, patient, so it got done quickly and comfortably (i.e.... Read more Reviewed on: 4th January 2025

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (3585)

Review of the Saffron Building Society, Savings:

We are a very small registered charity.

We are a very small registered charity. We found it really difficult to find any institution that would take us on board. When we contacted Saffron they were extremely helpful and welcoming.. Our account was up and running within two weeks and everyone was polite and there to answer any query we had. Reviewed on: 28th November 2024

Trainees

We have been with Saffron for very many years (when it was Herts &Essex) and have always been pleased with the personal service we receive (sadly lacking in other establishments) The only point we would make on our last visit is that both cashiers (although extremely polite, helpful, etc) were both under training with no one else at the desk with them. If they required assistance they had to leave their posts and go into the back offices. We realise everyone has to start and be trained in a job but it would be better to have at least one qualified assistant at the front at all times Reviewed on: 21st October 2024

Products reaching maturity

Staff in branch are l always very helpful. I am however disappointed that it seems you no longer send out information and forms for products that are reaching maturity, instead just send an email. I would prefer to still receive forms by post please. Reviewed on: 21st October 2024

Transfer

I called to transfer some money, excellent service and straightaway.. Would it be possible to have this option in the Saffron app? Reviewed on: 21st October 2024

Quick and easy to deal with

Quick to answer my calls and efficient and knowledgeable staff. Reviewed on: 21st October 2024

Took just over 2 months to set up a bank account, li...

Took just over 2 months to set up a bank account, little communication and would have to chase up every week as each call I was on for a problem or seeing what stage they are at they said it will be solved within the week which it was not. However everyone who I spoke to were always lovely and helpful. Reviewed on: 21st October 2024

Excellent customer service

Called to ask about setting up Saffron as a payee on our bank account. The lady I spoke to explained very clearly. Reviewed on: 21st October 2024

SAJ New Account .

Opened new account online everything went like clockwork no issues at all Reviewed on: 21st October 2024

Customer Services

The Customer Services Representative was very helpful and attempted to point me in the right direction. He advised on a particular type of service which I had not really considered - free advice from a Pensions Advisor - one of Saffron's Representatives. Reviewed on: 21st October 2024

Saffron BS Savings

I have been with Saffron BS a number of years now. Staff are always pleasant and helpful, interest rates are competitive and loyalty is rewarded. Reviewed on: 21st October 2024

Good knowledgeable staff.

Good knowledgeable staff especially considering was under training. Competitive rate of interest. Reviewed on: 21st October 2024

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