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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.57 (3781 reviews)

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4.51

Based on 3,780 reviews, last reviewed 5th Feb 2025

22% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

78%

12%

Latest highest rating:

5

I had misplaced my login details and the experience... I had misplaced my login details and the experience of updating them was exceptional! Reviewed on: 5th February 2025

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (3781)

Review of the Saffron Building Society, Savings:

Tried to load app on tablet after years of no proble...

Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was happening. Problem is app doesn't work on Huawei phone and to use website have to go on desktop site on smartphone which is dreadful. Secure messages not answered for ages. Have withdrawn funds, closed account and transfer to another building society with far better app and website as well as customer service. Also allows 2 nominated accounts which Saffron doesn't Reviewed on: 18th December 2024

I have been a customer at the Brentwood Branch for...

I have been a customer at the Brentwood Branch for many many years and have always found the staff to be really friendly and very helpful. No matter who is behind the counter they are all lovely Reviewed on: 24th January 2025

Ian was polite and professional explaining why he as...

Ian was polite and professional explaining why he asked various questions Reviewed on: 24th January 2025

Great staff

Ian was so helpful and friendly. Quick and efficient Reviewed on: 24th January 2025

Excellent Service

On arrival at the branch saying that we had an appointment we were straight away greeted by name and taken to a very comfortable waiting area. Kyle Stanway came to meet us, introducing both himself and Lauren (?) the branch manager who would be sitting in with him. We feel that we were fully listened to regarding which accounts were suitable for our needs. We also discussed suitable accounts for our grandchildren. We left feeling very pleased with the service that we received. Just to say that we will definitely be returning to open accounts for the grandchildren in the very near future once we have their relevant information. Reviewed on: 24th January 2025

Lauren was very helpful and in getting me back online

Lauren was very helpful and in getting me back online Reviewed on: 24th January 2025

I like the personal service - very important to spea...

I like the personal service - very important to speak to people and build relationships Reviewed on: 24th January 2025

Ian Eyo was very helpful in sorting out my matured a...

Ian Eyo was very helpful in sorting out my matured accounts Reviewed on: 24th January 2025

really like the app feature that allows you see inte...

really like the app feature that allows you see interest accrued on the app and the ware Branch is very helpful Reviewed on: 23rd January 2025

Everyone is very pleasant and helpful, like the new...

Everyone is very pleasant and helpful, like the new branch Reviewed on: 23rd January 2025

I visit branch to check pension received.

I visit branch to check pension received. Branch staff always helpful. Reviewed on: 23rd January 2025

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