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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.77 (6636 reviews)

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4.77

Based on 6,636 reviews, last reviewed 14th May 2026

32% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Sophia sorted everything professionally and effectiv... Sophia sorted everything professionally and effectively with excellent customer service skills Reviewed on: 14th May 2026

Latest lowest rating:

2

Saving for the future Good products but poor rates over a number of years after being top Reviewed on: 21st April 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6636)

Easy to manage and staff always helpful

Easy to manage and staff always helpful Reviewed on: 16th January 2024

Good Experience

Easy to use website. Friendly and helpful staff. Reviewed on: 16th January 2024

Telephone information service

I was able to to speak to your staff and obtain all the information I needed by telephone. Everything was very clear and simple. Excellent for an elderly person like me with no family help. It was made clear to me that if I needed any help in the future I would be able to speak to you. Very rare these days and much appreciated. Reviewed on: 16th January 2024

ISA transfer failed.

ISA transfer failed. Transfered money from my bank account into my ISA still below annual threshold but money bounced straight back for no apparent reason. Reviewed on: 16th January 2024

Poor IT system.

Poor IT system. Cannot reset my password using my Apple pc or phone. giving up on it. Will us phone banking until regular saver ends and then close all accounts with Saffron. Reviewed on: 16th January 2024

Staff are friendly efficient and customer focussed.

Staff are friendly efficient and customer focussed. Reviewed on: 16th January 2024

Good Customer Service

Unfortunately I had to wait in the telephone queue for a while before being connected but this seems to be the "way of the world" today. Once connected, the member of staff was very helpful and was able to do everything that I requested. Reviewed on: 16th January 2024

Slow & Inefficient

Applied for existing members account and had heard nothing after 3 weeks - no acknowledgement, absolutely nothing. Rang, 10 applications still ahead of mine. Then account suddenly opened same day but additional email to advise details on existing account changed - another phone call to establish what had been changed. Too much hassle for a variable rate account so went elsewhere. Reviewed on: 15th January 2024

The young lad I spoke to on the phone was great tryi...

The young lad I spoke to on the phone was great trying to resolve my issue with my password. But the password were rubbish and didn’t work so I didn’t get my issue sorted. Reviewed on: 15th January 2024

The customer service from Jessie was excellent

The customer service from Jessie was excellent Reviewed on: 15th January 2024

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