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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.55 (3582 reviews)

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4.47

Based on 3,582 reviews, last reviewed 18th Dec 2024

3% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

13%

Latest highest rating:

4

Saffron’s customer service is excellent but the webs... Saffron’s customer service is excellent but the website & systems are not. After many years I’m afraid I’ve got fed up with battling the antiquated we... Read more Reviewed on: 18th December 2024

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (3582)

Review of the Saffron Building Society, Savings:

Felt like I was speaking to a family member

Very friendly customer service. Felt personal and connected. Reviewed on: 11th December 2024

Saffron’s customer service is excellent but the webs...

Saffron’s customer service is excellent but the website & systems are not. After many years I’m afraid I’ve got fed up with battling the antiquated website which hasn’t moved on with the times and am closing my accounts. Reviewed on: 18th December 2024

Tried to load app on tablet after years of no proble...

Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was happening. Problem is app doesn't work on Huawei phone and to use website have to go on desktop site on smartphone which is dreadful. Secure messages not answered for ages. Have withdrawn funds, closed account and transfer to another building society with far better app and website as well as customer service. Also allows 2 nominated accounts which Saffron doesn't Reviewed on: 18th December 2024

It has been quick and helpful and much appreciated.

It has been quick and helpful and much appreciated since losing the last national bank in Royston. We were offered a private interview when starting a savings account which was helpful. Reviewed on: 18th December 2024

Saffron BS is not where most of my savings are

Not where most of my savings are, there are better firms. Reviewed on: 18th December 2024

Excellent service.

Excellent service. Your gentleman was extremely helpful and very efficient. My request was dealt with immediately. I could not have been more pleased and I would like to thank him very much. He put me completely at ease. Reviewed on: 18th December 2024

Poor account opening procedures

Opened an account but then got told I had to re do it as I did it via login rather than opening from the website! Reviewed on: 18th December 2024

I had a frustrating time getting onto my app after...

I had a frustrating time getting onto my app after your upgrade and kendra was amazing so kind warm and patient with me and got everything sorted for me and double checked i was happy with everything , thank you kendra Reviewed on: 18th December 2024

great relationship

We recently opened a savings account with Saffron. We are a registered charity so not many options were available to us. Saffron were great from start to finish. Everyone we dealt with were both polite and very helpful. We hope this is a long and fruitful relationship. Reviewed on: 12th December 2024

Great service

Counter staff are very friendly and helpful. Savings interest rates are reasonably competitive. Like the 0800 phone number to contact branch and conduct business Reviewed on: 12th December 2024

Circumventing the 'block' on releasing tax information

Poor system for releasing tax information to clients. Reviewed on: 12th December 2024

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