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Sainsburys Bank: Pet Insurance reviews

Name: Pet Insurance
Rating: 2.33 (24 reviews)

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2.29

Based on 24 reviews, last reviewed 7th Jan 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

21%

17%

50%

Latest highest rating:

5

Great customer service and easy to contact Great customer service and easy to contact Reviewed on: 26th August 2024

Latest lowest rating:

2

Renewal more than for a new customer. Typical company who charges existing customers (who haven't had any claims) more at renewal than a new customer. Customer loyalty is well and truely d... Read more Reviewed on: 7th January 2025

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About this product

Before taking out a new pet insurance policy, read customer reviews for the provider to be confident in your decision. We collect Sainsbury’s Bank pet insurance reviews to give you valuable insight into life as a policyholder.

Sainsbury’s Bank offers pet insurance policies for dogs, cats and rabbits, with a multi-pet discount available. Choose from three types of policy with flexible cover options. All policies benefit from 24/7 vet support. Nectar members can r...

Sainsburys Bank Pet Insurance reviews (24)

Review of the Sainsburys Bank, Pet Insurance:

Nectar Reward on Pet Insurance not worth the effort!

Poor customer service. The offer was to get Nectar Points if you take out Pet Insurance but it is really difficult to claim this. The Nectar team and Sainsbury's Bank are not connected at all and the customer has to chase several times requesting the reward. Not worth the effort. Reviewed on: 2nd May 2024

Renewal more than for a new customer.

Typical company who charges existing customers (who haven't had any claims) more at renewal than a new customer. Customer loyalty is well and truely dead with Sainsburys. Reviewed on: 7th January 2025

we try our best to pay you less

Pet killed ( Dexter Bengal Snowy ) submitted a claim for 9 days ago to be paid £200 towards cremation fees and not a penny of the £1500 i had him insured for. DO NOT USE SAINSBURY'S 2/5 trust pilot ! Reviewed on: 19th October 2024

Waste of money

Had a genuine claim and they keep saying cannot communicate with the vet even though all details are on there website. Absolutely ridiculous and a waste of money . After having had 6 other dogs previously this is the first one we have insured and when it comes to the first claim we are given the runaround. Absolute waste of money and will never do it again . Reviewed on: 1st October 2024

Great customer service and easy to contact

Great customer service and easy to contact Reviewed on: 26th August 2024

We had only been insured with Sainsbury’s pet insur...

We had only been insured with Sainsbury’s pet insurance for 5 weeks when our 5 year old dog very suddenly became seriously ill. Her treatment cost over £2500, but she devastatingly lost her fight. Sainsbury’s were brilliant, their empathy, and portal is exceptional. The whole process of claiming was easy and quick. Highly recommend Reviewed on: 4th January 2024

So simple and quick claim

No words for how easy this pet claim was. Step 1 I phoned up and a lovely gentleman talked me through applying for a claim. Even advised that if anymore treatment was due to wait until my new policy started (less than 3 weeks) otherwise after that date any more treatment would be a new claim and wii oh ups mean paying another excess. Very helpful. Step 2 received an email confirming claim information and they would be contacting my vets for details and then proceeding with cla... Reviewed on: 26th August 2023

Change the scope once insurance cost agreed

Set up a new policy with agreements on coverage. They then changed the scope a month into the policy. Avoid! Reviewed on: 23rd August 2023

AVOID SAINSBURY PET INSURANCE

The worse pet insurance company I have… The worse pet insurance company I have had to deal with, no customer service at all, every claim submitted was declined even on a lifetime cover. They will happily take your money every month but won’t pay a penny back when you need the cover for your pet. AVOID SAINSBURY PET INSUARANCE DO NOT WASTE YOUR MONEY Reviewed on: 28th July 2023

Very happy

My dog has a couple of ongoing issues and I have had to claim quite a few times, I have always had a prompt response and I am more than happy with the service I receive. Reviewed on: 12th July 2023

Waited over 3 weeks for a £60 claim

Terrible insurance, made the claim, and they kept asking more and more questions, it took over 3 weeks and numerous over the top questions before they paid £60 for my dogs treatment. If this is what they are like for £60 I dread to think what they would be like for a larger claim. Funny they don't ask so many questions when they are taking my money from me/ I have cancelled my policy and will be going elsewhere. Reviewed on: 6th July 2023

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