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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (1750 reviews)

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4.82

Based on 1,750 reviews, last reviewed 29th Nov 2024

35% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

In branch service review Polite staff, patient, and everything explained clearly. Reviewed on: 29th November 2024

Verified source

Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1750)

Review of the Scottish Building Society, Savings:

Just opened up a Cash ISA.

Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Reviewed on: 6th November 2024

Reliable, trustworthy, Scottish

I appreciate that is is a mutual Building Society. All my contact with the Society has been good. The interet rates are good. Reviewed on: 28th October 2024

Reliable, financially attractive

I made all my arrangements in the branch very quickly. The online application didn't work for some reason, maybe that could be improved?. Reviewed on: 25th October 2024

Very good everytime

All I can say is everything very smoothly. Reviewed on: 24th October 2024

on line account opening useless

Tried to open an on line savings account. Finished but was left not knowing if application was completed as received no email confirmation. Waited 2 days and telephoned support. They could help. Email support, took a week to respond by which time I had abandoned the application. Email and received an immediate response confirming cancellation. Several days later received confirmation of account now open. Abysmal service all round. Would not recommend, Reviewed on: 23rd October 2024

Accessible, local, reassuring

It is Scottish and local. Staff are helpful and friendly. Opening hours are a bit limited. Reviewed on: 22nd October 2024

Excellent, good service

Very good experience with staff explaining the process in full. Reviewed on: 22nd October 2024

In branch service review

Neha was extremely helpful and very professional. Reviewed on: 22nd October 2024

Excellent friendly service

Very friendly staff, great ambiance and atmosphere. Reviewed on: 22nd October 2024

Home, family, personable service

I feel at home in the Scottish Building Society, please do not close the branch. Reviewed on: 22nd October 2024

Friendly, helpful, professional

Staff were really friendly and helpful. Very efficient and helpful. Reviewed on: 22nd October 2024

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