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Scottish Building Society: Savings reviews

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4.82
Based on 1,934 reviews, last reviewed 28th Feb 2025
9% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
11%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Appreciate personal service Very satisfied with service. Good advice given which I appreciated. Reviewed on: 28th February 2025
Verified source

Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024
Mark J's avatar
Mark J
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1934)

Review of the Scottish Building Society, Savings:

First class service

5
Staff always friendly and attentive. Reviewed on: 11th September 2024
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Verified Member

In branch service review

5
It's good to have a branch open where we can speak to someone as I don't do online banking. Reviewed on: 10th December 2024

To be recommended

5
I have called at the offices on two occasions and have been satisfied with the service. Reviewed on: 10th December 2024

Very helpful

5
Very easy to open account. Having a passbook was the reason I chose them. Staff were very helpful. Reviewed on: 9th December 2024

Efficient, friendly, knowledgable

5
I have had to set up a POA in several banks/building societies. The Scottish BS was the most efficient and friendliest. Reviewed on: 9th December 2024

Behind the times

3
Fixed rate bonds and fixed rate ISAs on maturity are reinvested and we are given new account numbers which is unnecessarily complicated and makes keeping records difficult, why can't we have the same, other building societies do? Surely this would be less complicated for customers and SBS!. Reviewed on: 9th December 2024

Satisfying experience

5
Discussed bond reinvestment on the phone. Options were clearly explained and the reinvestment was carried out as discussed. Reviewed on: 6th December 2024

Excellent customer service

5
It is a breath of fresh air to be able to deal face-to-face with friendly, helpful staff. That is a huge differentiator from having to put up with the frustrations of dealing with bots and call centres which other organisations use. Reviewed on: 5th December 2024

Efficient, trustworthy, pleasant

5
Always a good and trustworthy experience at Galashiels. Passbooks are important to me and SBS still provides them. There is nothing at all you could improve - my opinion is that they are the best of all the financial institutions I deal with. Reviewed on: 5th December 2024

Easy to use

5
I like that we have a branch we can visit and get personal service. Reviewed on: 5th December 2024

In branch service review

5
The staff I have dealt with are efficient, knowledgeable and polite. I like the fact that they are mutual and offer better rates for members. Reviewed on: 4th December 2024

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