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Scottish Building Society: Savings reviews

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4.82
Based on 1,934 reviews, last reviewed 28th Feb 2025
10% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
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11%
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Latest highest rating:

5

Appreciate personal service Very satisfied with service. Good advice given which I appreciated. Reviewed on: 28th February 2025
Verified source

Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024
Mark J's avatar
Mark J
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1934)

Review of the Scottish Building Society, Savings:

First class service

5
Staff always friendly and attentive. Reviewed on: 11th September 2024
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Verified Member

In branch service review

4
Good. Have completed ISA transfer form though this was not noted as an option in the welcome to SBS online letter. The ISA transfer form did not ask for SBS account number!. Reviewed on: 6th November 2024

Behind the times

3
I had problems transferring money and was promised a callback but never received one, so rang again and the lady I spoke to seemed unsure about the advice she was giving me but the situation was resolved in the end. Reviewed on: 6th November 2024

Excellent, friendly, helpful

4
Accessible - I can speak to a member of staff within my branches, staff know me, staf can call me direct and make suggestions in combining bonds, knowledgeable and approachable staff. It is a Scottish Building Society. Maybe a little better interest rate needed. Reviewed on: 6th November 2024

Prompt, reliable, clear

5
Clear information and I can use a postal account for a bond. Reviewed on: 6th November 2024

In branch service review

5
There is always improvements to be made in all things!?. Reviewed on: 6th November 2024

Just opened up a Cash ISA.

2
Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Reviewed on: 6th November 2024
Mark J's avatar
Mark J

Personal, welcoming, helpful

5
I like the personal contact of going into a branch. It would be helpful if the branch was open on a Saturday morning. Reviewed on: 5th November 2024

Friendly, knowledgeable, outstanding

5
My local branch is Queen Street, Glasgow, and all the staff are very pleasant and helpful. My special thanks to Lorraine whom I have been dealing with for many years. Service is outstanding, a very valued member of staff. Reviewed on: 5th November 2024

Professional, friendly, competent

5
Quickly dealt with for application to ISA to my satisfaction. Reviewed on: 5th November 2024

Straightforward, good customer service

5
Can't think of anything to criticise. Reviewed on: 5th November 2024

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