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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (1790 reviews)

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4.82

Based on 1,790 reviews, last reviewed 27th Dec 2024

6% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Fast, responsive, professional Application over the internet was easy and straightforward. Instructions for online access received a couple of days later, details on how to fund acc... Read more Reviewed on: 27th December 2024

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Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1790)

Review of the Scottish Building Society, Savings:

Approachable, dependable, local

Always feel reassured that I can go into the branch, face-to-face, and ask about things. Reviewed on: 24th September 2024

Behind the times

Fixed rate bonds and fixed rate ISAs on maturity are reinvested and we are given new account numbers which is unnecessarily complicated and makes keeping records difficult, why can't we have the same, other building societies do? Surely this would be less complicated for customers and SBS!. Reviewed on: 9th December 2024

Satisfying experience

Discussed bond reinvestment on the phone. Options were clearly explained and the reinvestment was carried out as discussed. Reviewed on: 6th December 2024

Excellent customer service

It is a breath of fresh air to be able to deal face-to-face with friendly, helpful staff. That is a huge differentiator from having to put up with the frustrations of dealing with bots and call centres which other organisations use. Reviewed on: 5th December 2024

Efficient, trustworthy, pleasant

Always a good and trustworthy experience at Galashiels. Passbooks are important to me and SBS still provides them. There is nothing at all you could improve - my opinion is that they are the best of all the financial institutions I deal with. Reviewed on: 5th December 2024

Easy to use

I like that we have a branch we can visit and get personal service. Reviewed on: 5th December 2024

In branch service review

The staff I have dealt with are efficient, knowledgeable and polite. I like the fact that they are mutual and offer better rates for members. Reviewed on: 4th December 2024

Friendly, helpful, informative

Loved the new office. Bright and spacious. Reviewed on: 4th December 2024

Professional, courteous, helpful

Taking out new accounts was quick and easy done in the Galashiels branch. They also gave very good advice concerning tax-free interest limits. Reviewed on: 4th December 2024

Accessible, efficient, customer friendly

SBS fairly easy to access by transport, friendly faces, real people. Better than online when it's not straightforward. Reviewed on: 4th December 2024

Smooth, friendly, uncomplicated

Simple and easy to open an account and safe to have paperwork in my hands - not emails and online - thank you. Reviewed on: 4th December 2024

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