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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.85 (1766 reviews)

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4.86

Based on 1,766 reviews, last reviewed 18th Apr 2025

59100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Knowledgeable people! They answer the phone very quickly, staff are very knowledgeable and helpful. Haven't had any problems with their carrying out my instructions. Reviewed on: 18th April 2025

Latest lowest rating:

1

Don't go hereWhere to begin? Where to begin? Lousy customer service, bordering on dishonesty. T&Cs defiinitely don't match customer care duties. Reviewed on: 8th April 2025

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About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Shawbrook Bank Savings reviews (1766)

Review of the Shawbrook Bank, Savings:

No Customer Service

Do not transfer an existing ISA to this company. You will not speak to anybody on a phone call as you will probably be No 72 in the queue. Online the "secure" messaging service is worse than useless. They will tell you that they cannot find transfer forms until the 14 day cooling off period has passed, then they can pull 90 days interest charge....the list goes on. I have complained of course and they reassured me that my complaint will be dealt with in the next 8 weeks, need I say more. thoroughly bad experience wit this sharp, unpleasant Bank. Don't be fooled by the advertising Bull**** Reviewed on: 18th June 2022

Excellent products super customer service.

Excellent products super customer service. Prompt reply by message service. Reviewed on: 16th April 2025

Shawbrook everytime

Shawbrook provide very competitive returns on your money. It is straightforward to open an account and everything is clear and easy to understand. I would recommend them to all. Reviewed on: 16th April 2025

Excellent Fixed Term Rates

Savings rates are some of the best for isa's and fixed rates are excellent. Reviewed on: 16th April 2025

Easy to use online account with excellent rates.

Easy to use online account with excellent rates. Reviewed on: 16th April 2025

Products are competitive and easy to apply for.

Products are competitive and easy to apply for. Customer service is very good and messages are replied to straight away. Any queries are dealt with and resolved quickly. I would not save with anyone else! Reviewed on: 16th April 2025

Easy to navigate l had a good experience on the phone .

Easy to navigate l had a good experience on the phone . Staff customer friendly and professional Reviewed on: 16th April 2025

Easy to use great rates been using for several years...

Easy to use great rates been using for several years always pleased Reviewed on: 16th April 2025

When I was looking to open an ISA I was recommended...

When I was looking to open an ISA I was recommended to Shawbrook Bank and I have been delighted with their service. Reviewed on: 16th April 2025

Easy to understand web site for investing and saving...

Easy to understand web site for investing and saving, English speaking agents when asking for advice,coupled with good interest rates,,,,, Reviewed on: 16th April 2025

Easy and straight forward to open account

Easy and straight forward to open account Reviewed on: 16th April 2025

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