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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.85 (1780 reviews)

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4.84

Based on 1,780 reviews, last reviewed 16th Dec 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Seamless and hassle free. Seamless and hassle free. Great rates too Reviewed on: 16th December 2025

Latest lowest rating:

1

Awful customer service, no reply to emails, no reply... Awful customer service, no reply to emails, no reply to messages. Currently unable to access funds so I cannot pay my care home fees. Absolutely shoc... Read more Reviewed on: 13th November 2025

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Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Shawbrook Bank Savings reviews (1780)

Poor Interest

Despite the BOE base rate increases, Shawbrook have only raised my cash ISA from 0.92 to 1.39 in July & 1.39 to 1.49 in August. Very Poor! Reviewed on: 15th November 2022

Taking what does not belong to them

These people have a policy of allowing themselves 24-48 hours to return your money to your designated account. They use the excuse that they are not a UK clearing bank. Neither is Marcus Goldman Sachs but I have my money same day. In a technology world that can transfer money in nano seconds it is a sad indictment of senior management that they retain old fashioned ripping the customer off rather than providing a customer service that is available in today's world. Pathetic R. Gilbert Reviewed on: 11th November 2022

Poor return

They don't pass on the interest rises on to the customer, still stuck on 2.04 percent..... Sort it out! Reviewed on: 28th October 2022

Knowledgeable

I have had no issues with this company, they are fair, honest and reliable. Reviewed on: 20th July 2022

No Customer Service

Do not transfer an existing ISA to this company. You will not speak to anybody on a phone call as you will probably be No 72 in the queue. Online the "secure" messaging service is worse than useless. They will tell you that they cannot find transfer forms until the 14 day cooling off period has passed, then they can pull 90 days interest charge....the list goes on. I have complained of course and they reassured me that my complaint will be dealt with in the next 8 weeks, need I say more. thoroughly bad experience wit this sharp, unpleasant Bank. Don't be fooled by the advertising Bull**** Reviewed on: 18th June 2022

Use at your peril!

Have tried several times to contact customer services - to no avail. Have waited on the phone for 50 mins with no answer and then was rudely disconnected. I transferred a sum of money and it has not appeared! Am extremely concerned and have no idea what to do now! Don't waste your time with this bank -.utterly incompetent!. Reviewed on: 14th May 2022

Absolutely dreadful product and customer service.

I opened a savings account Easy Access Issue 25 with an interest rate of 0.4% around a year ago. The newer Issue 29 has an interest rate of 0.89% so I was losing out. I tried to call the bank on several occasions to see if my account could be upgraded to the higher interest rate. Each and every time I have called, I have been put in a queue ranging from no.23 to no.36 in this queue when I call. I must hang up before an hour elapses or I am chargd for the call so I have never been able to get further than no.14 or or better in the queue. It appears from the wait times that only one person is taking telephone calls. So being unable to transfer my money to the higher rate account, I am in the process of closing the account with the ridiculous 0.4% interest rate and moving my savings elsewhere. Unfortuntely, I have to give at least one star rating which is too much for this abysmal service, Never again. Reviewed on: 9th May 2022

the bank with no face

i was happy to invest £50,000 with Shawbrook but unfortunately after 7 days of waiting for them to transfer my money into a savings account, never answering the phone, and having a message service my 12 yr old grandson could have developed on his pc i have given up and told them not to bother i will go elsewhere. there is just no reply other than sorry were busy. what a dreadful customer service company Reviewed on: 25th April 2022

Pick up the phone

Had a problem with my account tried to ring them on phone 30-40 minutes gave up in the end, come on guys pick up the phone Reviewed on: 5th April 2022

No one answers phone calls.

Waiting for almost 1 hour, at the end left my phone numbers to call me back, I have been waiting for 5 days, still haven’t heard from them! Yesterday I have left them a message to contact me, and again haven’t heard anything! Reviewed on: 4th April 2022

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