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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.85 (1776 reviews)

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4.87

Based on 1,776 reviews, last reviewed 16th Jul 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

It was incredibly straightforward to open up an ISA... It was incredibly straightforward to open up an ISA account and to transfer the balance at maturity to another ISA. Reviewed on: 16th July 2025

Latest lowest rating:

1

Don't go hereWhere to begin? Where to begin? Lousy customer service, bordering on dishonesty. T&Cs defiinitely don't match customer care duties. Reviewed on: 8th April 2025

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About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Shawbrook Bank Savings reviews (1776)

A great value cash isa

They are always up there with their interest rates when it comes to top rated cash isas Reviewed on: 16th March 2023

Goes the extra mile

Always on top of the easy-access savings rate - easy to use - good rapport from staff - lets me know when my money goes in. Reviewed on: 10th March 2023

Wrong customer number sent by email

Unbelievably inept. Opened 1 year fixed rate business account. They sent me an email giving customer number to login. This failed and when I rang them they said the customer number sent was incorrect. Gave me another customer number and this also failed. Was told to change password but this could not be done as code with registered phone number is not sent. They refused to send correct customer number by email or by post. They say this can only be given on phone? Unbelievable - Is this a genuine bank or a scam? Reviewed on: 23rd February 2023

I've never had an issue with this

The ISA interest rates are the most competitive and you can easily transfer you money to the account. The application process was easy as well. I got my account set up almost instantaneously. Reviewed on: 10th December 2022

Never had an issue over many years

Up until recently they had one of the best easy access rates and I have swapped account a number of times to get the new better rate and while a pain not automatic also been informed and easily swapped using the online secure messaging. I am moving my easy access saving, but only so I can use my protected £85K for a 1Yr cash ISA again one of the best rates. Reviewed on: 4th December 2022

Cumbersome, antiquated and inept.

Shawbrook Bank took over two weeks to process our online application for a fixed rate bond. By the time they opened the bond it had been withdrawn and despite us transferring the funds from our linked account on the same day they were returned without explanation. A week of lost interest earnings on a significant sum of money. We would never trust this outfit again. Reviewed on: 18th November 2022

Poor Interest

Despite the BOE base rate increases, Shawbrook have only raised my cash ISA from 0.92 to 1.39 in July & 1.39 to 1.49 in August. Very Poor! Reviewed on: 15th November 2022

Taking what does not belong to them

These people have a policy of allowing themselves 24-48 hours to return your money to your designated account. They use the excuse that they are not a UK clearing bank. Neither is Marcus Goldman Sachs but I have my money same day. In a technology world that can transfer money in nano seconds it is a sad indictment of senior management that they retain old fashioned ripping the customer off rather than providing a customer service that is available in today's world. Pathetic R. Gilbert Reviewed on: 11th November 2022

Poor return

They don't pass on the interest rises on to the customer, still stuck on 2.04 percent..... Sort it out! Reviewed on: 28th October 2022

Knowledgeable

I have had no issues with this company, they are fair, honest and reliable. Reviewed on: 20th July 2022

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