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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.85 (1780 reviews)

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4.85

Based on 1,780 reviews, last reviewed 16th Dec 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Seamless and hassle free. Seamless and hassle free. Great rates too Reviewed on: 16th December 2025

Latest lowest rating:

1

Awful customer service, no reply to emails, no reply... Awful customer service, no reply to emails, no reply to messages. Currently unable to access funds so I cannot pay my care home fees. Absolutely shoc... Read more Reviewed on: 13th November 2025

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About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Shawbrook Bank Savings reviews (1780)

No one time code is ever received

Setting up ISA online, they tell me i need to reset password, which i do and they say they will send a one time code.....which they dont. Glad to find out how inefficient before i put in money. now going elsewhere Reviewed on: 19th September 2023

Savings Plan Account

Easy way of placing savings via an ISA, which delivers good returns Reviewed on: 31st August 2023

Iffy log in set up

Products and bank fine and have been with them a long time. However lately the stage of the log in process once you have the code by text can take forever - record so far 1 min 20 secs. Reviewed on: 8th August 2023

Very poor customer service which is non existent.

Tried to contact customer services by telephone (cut off as soon as connected) Left message for CEO (no reply) emailed twice and had no response. Have withdrawn savings to another bank with customer service. Reviewed on: 2nd August 2023

Happy so far.

I opened an easy access savings account at just over 4.5%. This went smoothly and completed the process on same day with no need to contact customer services. Reviewed on: 27th July 2023

Easy to read and use website

Always look at this website to compare the market Reviewed on: 18th July 2023

Good interest rates

Consistently good rates, easy to use, good communication Reviewed on: 1st June 2023

Happy customer

Great ISA rate, easy to set up - happy customer! Reviewed on: 1st June 2023

Great Savings Rates and very efficient.

The savings interest rates offered by Shawbrook are always very competitive. The website is easy to use and the fixed rate bond maturity process is easy and efficient. Reviewed on: 1st June 2023

Amazing bank

Amazing bank offering good interest rates on savings products Reviewed on: 11th April 2023

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