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Sheilas Wheels: Car Insurance reviews

2.23
Based on 182 reviews, last reviewed 10th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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31%
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13%
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4%
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49%

Latest highest rating:

5

Straightforward and easy to deal with. Just really straight forward and easy to deal with. The online portal is very easy to navigate but if you ever need to pick up the phone and speak to ... Read more Reviewed on: 4th September 2024
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Latest lowest rating:

1

I lost my partner of 20 years in January Tried to sp... I lost my partner of 20 years in January Tried to speak to someone 2 Hours later finally got a human in a foreign land broken English first one put me... Read more Reviewed on: 10th February 2025
Mark fleming 's avatar
Mark fleming

About this product

Sheilas’ Wheels is part of the Esure brand, founded in 2005 to provide car insurance policies suited to women's needs, although the brand now provides insurance for both men and women. Find out what genuine customers have to say about the company by reading the Sheilas’ Wheels car insurance reviews on Smart Money People.

Alongside the usual benefits you’d expect from a car insurance policy, Sheilas’ Wheels offers handbag cover up to £200 within its comprehensive cover policy. Check out our Sheilas’ Wheels car insurance reviews to see if any existing customers have made a claim on this cover and how satisfied they were with the outcome. Perhaps you need an insurance policy that covers you to drive another vehicle? Or maybe your top priority is legal protection? Whatever your needs, see how genuine customers rate Sheilas’ Wheels.

Have you ever taken out a policy with Sheilas’ Wheels? We want to hear all of the pros and cons you may have experienced throughout your policy. Did you find the sign-up process simple, or perhaps, more complicated than you’d anticipated? Have you had to make a claim, and if so, were you satisfied with how this was handled? Did you make use Sheilas’ Wheels’ counselling service after an accident? Leave an honest Sheilas’ Wheels car insurance review on Smart Money People today. Together, we can increase trust and transparency in financial services.

Sheilas Wheels Car Insurance reviews (182)

Review of the Sheilas Wheels, Car Insurance:

Avoid sheils wheels - had to organise my own repair

1
Having spent over 2 hours on hold i finally made a claim. They emailed me the details of the garage they they had 'arranged'. I rang the garage 2 days later as we hadnt heard from them and they informed me that they were not an approved repairer for the car so couldn’t take the job. The insurance policy clearly states the make of the car, so why would they try and send the car to a garage that cant repair it? Unfortunately this got worse. I immediately rang Sheilas Wheels and the staff member wasn’t even aware that the garage wasn’t going to take the car! What a waste of 2 days. They then said they would ask a different garage. I rang that garage the following day and they informed me that they wouldn’t take a car as far out of their area. This happened for another 2 garages, all with the same issue – they wouldn’t repair a car unless it was in their area. So not only was the mistake made in the first place, but it was repeated 3 times! And each time, I have to ring the garage to find out and then tell sheilas wheels as they clearly have no system for checking or follow up. This went on for a week before they said i should arrange my own garage!!! Awful lack of follow up, and stupid waste of time. Reviewed on: 25th February 2024

Avoid !!!

1
Im Sheila’s Wheel customer since 2013, both my cars are insured with them. For the first time I was involved in a accident (not my fault) and I been provided with a replacement car for a time of the repair, few weeks repair. I was not happy with the car provided by them and I wanted to change for a smaller car as I feel uncomfortable and unsafe but I been told that is impossible and they can’t help me. I’m not a happy with the customer service, the guy was unhelpful and rude, considering I’m paying lots of money for the last few years and for the first time I need a curtesy car. I will not recommend this company to anyone. Reviewed on: 12th September 2019

Avoid !!!!

1
Im Sheila’s Wheel customer since 2013, both my cars are insured with them. For the first time I was involved in a accident (not my fault) and I been provided with a replacement car for a time of the repair, few weeks repair. I was not happy with the car provided by them and I wanted to change for a smaller car as I feel uncomfortable and unsafe but I been told that is impossible and they can’t help me. I’m not a happy with the customer service, the guy was unhelpful and rude, considering I’m paying lots of money for the last few years and for the first time I need a curtesy car. I will not recommend this company to anyone. Reviewed on: 12th September 2019

Great value

5
Extremely easy to deal with and very good service Reviewed on: 9th September 2019

Great service and dual car policy

5
We have had great success in dealing with everyone at Sheilas wheels. Great customer service and good discount for 2 car policy. Also no hassle renewal and easy document access. Reviewed on: 7th September 2019

Quick and easy

5
Great company, quick and easy. Everything can be done online making changes to your policy fast. Reviewed on: 24th August 2019

Good Price

4
Good price and cover (5* Defaqto at the time). Clear paperwork through their online portal and overall no issue with taking out cover. As with many car insurers we were able to beat the renewal price elsewhere so will be moving on once the policy expires, but no complaints so far. Reviewed on: 14th August 2019

Simple, Swift and Competitive

5
Renewal figure was competitive, process was slick and happy to renew for another year. Reviewed on: 30th July 2019

Does the job

4
Got a good price, with good cover and friendly customer service. Happy with product and would purchase insurance with them again! Reviewed on: 24th July 2019

Excellent

5
Excellent service quick cheap & efficient Reviewed on: 22nd July 2019

Non fault claim accident

2
Opening a claim with Shiela wheels for a non fault accident was one of the worse things I’ve ever had to go through. It’s been 6 months and it’s still going on. I never got told the correct information and never been contacted with an update. They are very slow and terrible customer communication skills I would not recommend. Stay away Reviewed on: 17th July 2019

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