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Starling Bank: Current Account reviews

Name: Current Account
Rating: 4.95 (27345 reviews)

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4.94

Based on 27,345 reviews, last reviewed 2nd Apr 2025

967% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

My experience with starling was one of the best I ev... My experience with starling was one of the best I ever had and easy to use and very helpful friendly and understanding Reviewed on: 2nd April 2025

Latest lowest rating:

2

Poor customer service and dispute resolution Poor customer service and dispute resolution Reviewed on: 1st March 2025

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About this product

Starling Bank offer a current account that allows you to track your spending across 56 categories.

You can manage your current account through Starling Bank’s award-winning app. Current accounts include the option to set up Saving Spaces which are like virtual change jars within your account.

Starling Bank current account reviews help you find out what it’s like to be a customer. If you’ve used Starling Bank before, you can also leave a review and share your experience.

Starling Bank Current Account reviews (27345)

Review of the Starling Bank, Current Account:

Ok app but difficult to use

Starling provide a current account which I have but I've struggled with a couple of things which take the shine of what otherwise is a good challenger to the high street banks. Verification when opening my account wasn't instant, Google pay setup on a wear os watch requires contacting customer services which was painful (all my other cards were set up automatically using their standard app). I find the layout and surfacing of my financial data difficult to understand using the starling app interface, in particular the wheel when you first open the app. Reviewed on: 1st March 2021

Starling Review

Starling is a good bank with great features. I like how easy it is to use and I am so happy to be a customer of it Reviewed on: 24th March 2025

Excellent service

Customer service is excellent and they quickly resolve issues. App is very user-friendly Reviewed on: 18th March 2025

Easy to organise and manage

Always responds quickly to questions and the interface is very intuitive. I appreciate greatly that they don't fund fossil fuels which is a big reason I switched. I love using the pots for sectioning my money per savings and bills. However, some repeating payments such as apple cannot be added to be deducted from your bills space, which can be a little inconvenient. Reviewed on: 18th March 2025

Just will not listen

When I first started with Starling, they were great. Now however, I find they treat their customers with some disdain. My experience with their feedback process ('starlingbank dot com/contact/') is if you use it, they email you back and tell you to go to the app. If you've crafted a detailed email with your feedback originally, then you are told to go to the app which is limited to 500 characters, you could come unstuck. Challenging for anyone who has communication challenges wishing to articulate feedback effectively. They also do not respond to any feedback submitted. So I officially complained, Starling upheld my complaint and agreed their web site is misleading in this regard, but five months later, no change to their website. As this is not a financial matter involving money, the FCA will not look into this. So Starling just continues to ignore and mislead its customers with regards to feedback. Reviewed on: 15th March 2025

The best banking experience by far

I have been using starling for the last 6 months after hearing it recommended on a podcast. I am absolutely in love with the app. It has transformed my banking experience from the highstreet bank I was with. I LOVE the spaces facility, it makes it so much easier to hit savings goals by being able to separate out your money and put a name to that space. The spending tracker is so helpful to actually see where money is going each month. Honestly, the best bank move I have ever made. Thank you starling for transforming day to day banking. Reviewed on: 14th March 2025

Reply from Starling Bank Hi Sarah, we're thrilled you're enjoying banking with Starling. We want banking to be hassle-free, so it's made our day hearing the app and the features we provide are helping you manage your funds better. We hope you enjoy being part of the Starling family for many years to come. Team Starling Response date: 15th March 2025

Best bank

Starling is an exceptional bank which gives you a real alternative to the main stream banks. With better ethical values it is a great bank which app is great easy to use customer service amazing and is great for overseas spending and budgeting. Real time notifications also amazing deffo recommend Reviewed on: 13th March 2025

Love the bank

I absolutely love Starling bank, for both personal, business and joint banking. The app is super easy to use, the customer service is excellent and I love the functionality for tracking spending in the app across merchants and categories. It's also so easy to send money to people. I also love the 'spaces' element. Reviewed on: 13th March 2025

Offering a good savings rate.

Offering a good savings rate. Update me on new bank being delivered. Easy to use and confirmation when transaction are mads Reviewed on: 11th March 2025

I have a current and joint account with Starling.

I have a current and joint account with Starling. I am satisfied with their service; I love that there are no fees abroad; this has been helpful. The instant notification of spending also helps along with the spaces that help with savings. The customer service has been excellent with all concerns answered online. Spaces Feature: Easily manage savings goals by separating funds. Excellent Customer Service: Prompt and helpful support available 24/7. Reviewed on: 8th March 2025

Always ready to help.

Always ready to help. They were brilliant when I nearly got caught by a fishing scam. Reviewed on: 7th March 2025

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